Network Management

The LiveUpdate is not working for me from 3 weeks ago. When I click on "Get Update List", I get "No update items found."

This is using Device software update and even in the IMC software update.

Somebody knows?

We're having the same problem. I contacted HPE support, and they say that this is a known problem currently being investigated by L3 technicians.

search here by product for downloads

https://h10145.www1.hpe.com/downloads/ProductsList.aspx?lang=&cc=&prodSeriesId=

searching on imc turns up some imc skus branded as Aruba as well as HPE, so looks like imc will get more aruba support...one day.

Also patch came out for Wireless Service Manager to 7.3 (E0505P02) since I noticed the liveupdate has been down

I am curious to see if this will happen. What I have been told by HPE/Aruba the last couple of years at conferences is that IMC will focus on data centre and heterogenous environments, whereas Aruba equipment (wired and wireless) will be managed by Airwave. Maybe the launch of the new 8400 switch has changed their plans?

Hello racowi,

We are working this issue with I.T.. Standby for updates.

Thanks,
Lynn-Marie

Hello Lynn-Marie,

still the the same issue here. "No update items found."

When we will be able to update again?

Dirk

Hello, this comes from HPE customer support. It is not the solution, it is a workarounf.

As a temporary workaround, you can enable HTTP access instead. To make this work, change the liveupdate properties file and it will use the HTTP URL.
1) Make a copy of c:\program files\imc\client\conf\liveupdate\liveupdate.properties
2) Edit the line for liveupdate; (remove the ‘s’) liveupdate.url =

http://h10145.www1.hpe.com/web/services/pcm3/PcmWebSvc.asmx
3) Then restart IMC
4) Reverse the process when https access is resolved.

Thanks ibias, the workaround works for us.

Hello ibias,

thanks a lot! With HTTP liveupdate is working....

The reason is a ssl misconfiguration on the liveupdate server https://h10145.www1.hpe.com

The server certificate is singed by an intermediate CA: Symantec Class 3 Secure Server SHA256 SSL CA, but the intermediate certificate is not delivered by the server.

So the iMCs java processes can't verify the certificate chain and close the connection without querying for updates.

Any updates about this problem?

going to try to download now via http

They problem still exists...

If youe prefer, or need, to use https, you can add the missing Intermediate CA Certificate to the java keystore wich comes with the IMC.

You can get the Intermediate CA Certificate at https://knowledge.symantec.com/support/ssl-certificates-support/index?page=content&actp=CROSSLINK&id=INFO2055

- Just copy the content of the grey box into an file on your IMC, for example to /tmp/Symantec_Class_3_Secure_Server_SHA256_SSL_CA.pem

Then use the java keytool to add the certificate to the IMCs java keystores:

/opt/iMC/common/jre/bin/keytool -keystore /opt/iMC/common/jre/lib/security/cacerts -importcert -alias SymantecClass3SecureServerSHA256SSLCA -file /tmp/Symantec_Class_3_Secure_Server_SHA256_SSL_CA.pem

/opt/iMC/deploy/jdk/jre/bin/keytool -keystore /opt/iMC/deploy/jdk/jre/lib/security/cacerts -importcert -alias SymantecClass3SecureServerSHA256SSLCA -file /tmp/Symantec_Class_3_Secure_Server_SHA256_SSL_CA.pem

The requested keystore password for adding the cert is the default: "changeit"

Pathes are from the linux version, but on windows it should work similar.

Im not sure if it is neccessary to add the cert to both keystores.

After that, liveupdate is woking with the default https adress.

But remember: You have to repeat this, after you update your IMC software, because the keystores will be overwritten.

Is anyone else having problems with IMC LiveUpdate today? I get the list of available software versions, but when I try to download any of them I get the following result:

Failed to connect to proxy or target host.

We are using http for LiveUpdate by the way.

Here also the same error Failed to connect to proxy or target host. 
Using http live update url 

Any solution??

Been having the same issue for the past few days.

Just got off the phone with HPE support.  They are aware of LiveUpdate being down.  Not sure of an ETA.  When they give me an article ID, I'll share it.

Is there any update on this? I'm facing the same issue aswell.

Thanks in advance

Hi

Hi Gelr,

There is an IMC platform patch coming at the beginning of March, fixing the last of the issues with LiveUpdate. I know it has been a long and frustrating process, with multiple issues, one after the other. We're almost there...

Sincerely,

Lynn-Marie

Does that update cover problems with device registrations ass well ?

I've recently added new devices to my environment, but can't register these devices with HP

Hi SteffenK,

Yes, it should. LiveUpdate and Product registration use different methods but the same webservice server.  I will post here when the new patch is available.

Lynn-Marie

Is this patch avalible yet? This is the main reason i purchsed the software and now it wont work! 

IT-Support-SRA:

I expect R&D to release the bits today. I hope to have them published publicly by tomorrow. Almost there! This has been a long and frustrating experience, I know. I hope it is soon behind us.

Kind regards,
Lynn-Marie

Thats brilliant news! Thank you! 

Will you post a link to the patch for IMC?

Hello,

Any update as of yet Lynn?

Good news (finally!) -

This morning, I posted patch to fix the LiveUpdate issues! The version is iMC PLAT v7.3 (E0506P09), and it has a pre-requisite version of iMC PLAT v7.3 (E0506). Since the downloads are large, I've separated the Windows download from the Linux download.

IMC Standard download page

IMC Enterprise download page

IMC Basic download page

Happy patching! Let me know how your LiveUpdates go when you're all patched. Tech support has verified the fix and is happy, so I expect we finally have all the fixes in place.

Sincerely,
Lynn-Marie

Working well! Thank you very much! 

IT-Support-SRA,

Excellent confirmation! Good to hear.

Lynn-Marie

Yes finally working again! Thanks...

How do I geet hold of the pre-requisite version of iMC PLAT v7.3 (E0506). I'm running (E0504)

An d all get I get from running the E0509 upgrade is a "upgrade is not needed"

========Welcome To iMC Silence Upgrade Process================
Warning:Silence Upgrade not support distribute environment.
===============================================================
1:Check update environment...
Check current user of OS.
Check hostName.
Check network adaptor.
Check windows permission.
Check if has other instance.
Check update environment pass.
2:Launch installer with path==C:\Users\administrator.E40\Desktop\windows\install\.
3:Check components info...
Checking installed components. Please wait...
check install dir information.
check installed components information.
start check which components should be install.
current db type is : SQLServer
check db components size : 0
end check which components should be install.
There is no components need for upgrade ,exit...

Please advise

Downloads available here: https://h10145.www1.hpe.com/Downloads/SoftwareReleases.aspx?ProductNumber=JG747AAE&lang=en&cc=us&prodSeriesId=4176535

Good morning everyone,

We are using iMC PLAT v7.3 (E0605P04) and continue to receive the message "No update items found" for device software update and system software update.

Any suggestion?

Hi!

read this Advisory....

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00028675en_us&docLocale=en_US

Open a Support Ticket and they will send you a new cacerts file.

Hello,

Thank your for you post, 

I'm a newbie on HP IMC 

My server is a windows 2008R2 on work IMC Std - (JG747AAE) version E0506P09 with Wireless Service Manager (JF414AAE) version E0506P01

I have Liveupdate down for all download :

- LiveUpdate - Component Selection -->  iMC Platform
- LiveUpdate - Component Selection -->  Wireless Service Manager
- LiveUpdate - Software update

Message : No update items found.

My config file liveuypdate.properties is : 

liveupdate.url = https://h10145.www1.hpe.com/web/services/pcm3/PcmWebSvc.asmx
liveupdate.url.test = https://pre-itglap-esvc.itcs.hp.com/web/services/pcm/PcmDeviceRegSvc.asmx
liveupdate.url.old = https://h10145.www1.hp.com/web/services/pcm3/PcmWebSvc.asmx

The URl https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG747AAE not works for download the patch.

you have a solution ? 

Thank you 

E0506P09 is the current version, and you're already running that. What updates are you expecting to see when you run LiveUpdate?

Thank you for your message, LindsayHill 

I did not express myself well.

In fact, following the update in version E0506P09,
I can't use the live update for all update types (firmware and iMC Platform)
Each time I have the message "No update items found"

Not working here, how can I verify the patch level? E0506 is clear from viewing "about" but How can I tell what P-level we are currently at? I downloaded the latest patch and started the installation but aborted it beacuse it didn't say that it was actually upgrading and not attempting av fresh install. I belive that we used the latest version when we installed it 2w ago. 

Hi,
If you just see E0506 on the "about", that means you dont have any patches installed.

Thanks Racowi! I kind of susepcted that.

Check out this HPE Advisory for a fix:

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00028675en_us&docLocale=en_US

A quick sumary:
The certificate issue is fixed my applying PLAT v7.3 (E0605H05), which can only be applied, if you have IMC PLAT v7.3 (E0605P04) installed.

If you are running older versions of IMC, and haven't upgraded, you can contact HPE support and they will send you a new cacerts files, which should fix older versions.

Hope this helps!

is it down again 

cannot registe nor life updates

ok adde the certificate to ca ctore in java is working now