Network Management

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  • 1.  IMC Real-Time Location: No results (Timeout) when searching for MAC, but IP is fine

    Posted Feb 08, 2018 11:09 AM

    Hello community !

    I have a small issue with the real time location service in IMC.  When using an IP address of any connected client in our LAN as location type, I will get a result within seconds - delivering switch and connected interface for the device.

    Searching for a MAC-address somehow doesn't work and will run into a timeout. Using the MIB Management module from IMC, I can walk through the interfaces and can see the MAC address which I'm looking for. Searching for a MAC directly on any switch of course also works.

    The only document I could find until yet is this one:
    https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c03466935

    But it's written for the case of a timeout when searching for an IP, which is working in my environment.

    I'd appreciate any ideas and thoughts here.

    Best, Martin


    #IMCMACRTLS


  • 2.  RE: IMC Real-Time Location: No results (Timeout) when searching for MAC, but IP is fine

    Posted Feb 09, 2018 04:21 AM

    Hello,

     

    what IMC Version are you using?



  • 3.  RE: IMC Real-Time Location: No results (Timeout) when searching for MAC, but IP is fine

    Posted Feb 09, 2018 04:25 AM

    We're using iMC PLAT 7.3 



  • 4.  RE: IMC Real-Time Location: No results (Timeout) when searching for MAC, but IP is fine

    Posted Feb 09, 2018 02:43 PM

    This was broken for me in iMC PLAT 7.3 (E0506)

    Fixed for me in iMC PLAT 7.3 (E0506P07)

    Don't bother with E506p03



  • 5.  RE: IMC Real-Time Location: No results (Timeout) when searching for MAC, but IP is fine

    Posted Feb 21, 2018 05:57 PM

    in my case with E506P07 it is still half-broken.

    I do get a result but only the uplink interface on our core where the IP/MAC is seen on, no exact port result from access switches as before.

    will this be fixed?



  • 6.  RE: IMC Real-Time Location: No results (Timeout) when searching for MAC, but IP is fine

    Posted Feb 21, 2018 09:25 PM

    I just tested this and I do get the exact port on the access switch where the mac is located.

    I am running mac authentication on all my user access ports.

    I wondered if that was the reason it was successful, so I tested a server that is not on an authentication port.

    Both auth controlled and normal ports were correctly indentified. So is it a bug or something different in your setup?



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