Network Management

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  • 1.  Intermittent Network Dropouts

    Posted Feb 13, 2025 06:15 AM
      |   view attached

    Hello everyone,

    I'm facing an issue that I just can't seem to resolve.

    Users are increasingly reporting brief network interruptions, which cause their connections to the terminal server and ERP system to drop. During these outages, the network connection icon changes to the globe symbol, and pings are temporarily lost. There are no relevant logs in the client's event viewer at the time of the disconnection.

    On our HP Aruba switches, I notice brief offline-online transitions. Since enabling Spanning Tree, I occasionally see "Blocked by STP" messages, but I assume this is normal during port status changes. Loop Protect hasn't helped either.

    All drivers, switch and client firmware, as well as BIOS versions, are up to date. Forcing speed and duplex settings on the switch with speed-duplex auto-1000 has had no effect, and adjusting these settings on the client side hasn't improved the situation either.

    We exclusively use the following switches:

    • J9851A (Firmware: KB.16.11.0023, ROM: KB.16.01.0009)
    • J9774A (Firmware: YA.16.11.0023, ROM: YA.15.20)
    • JL357A (Firmware: YC.16.11.0023, ROM: YC.16.01.0003)

    So far, the issue seems to affect only Windows 10/11 devices.

    Does anyone have any ideas on where else I could look? Any help would be greatly appreciated!

    Thanks in advance!



  • 2.  RE: Intermittent Network Dropouts

    Posted Feb 14, 2025 04:16 AM

    I would check cabling and patch panels first just to eliminate L1 issues from the picture. On both sides.

    Best, Gorazd



    ------------------------------
    Gorazd Kikelj
    MVP Guru 2025
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  • 3.  RE: Intermittent Network Dropouts

    Posted Feb 14, 2025 06:38 AM

    Those STP messages are probably only a side effect, not the problem itself.

    From the logs, you see a repeat of: port off-line, few seconds, then at the same time first Blocked by STP, then immediately after port on-line. This looks like the link is really going down, but it's happening quite often. What is the port configuration from a STP perspective? Admin-edge for client ports?



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 4.  RE: Intermittent Network Dropouts

    Posted Feb 14, 2025 07:08 AM
    Edited by miu1 Feb 14, 2025 07:08 AM

    @GorazdKikelj as the issue happens on the whole network from the coreswitch where the clients are "directly" connected switch to a 3rd row-Switch (desktop-switch -> distribution-switch -> core-switch) I wouldn't think this is a L1 issue. But I will double check it, thank you.

    @Herman Robers Yes, I think, this is a side effect as every event where the port goes offline stp will block it. I also don't think it has something to do with stp in general.

    I didn't roll out the port config yet on all clientports, but the port config of a client port is like this

    interface A2
       speed-duplex auto-1000
       untagged vlan 10
       spanning-tree admin-edge-port
       spanning-tree bpdu-protection
       loop-protect
       exit
    




  • 5.  RE: Intermittent Network Dropouts

    Posted Feb 14, 2025 07:52 AM
    Hi! is your network topology consistently and costantly loop-free? I mean, supposing STP is properly configured (improperly said: you deployed - example - RSTP across all your network, STP Root is set to be your Core, with STP root protection was enabled on all downliks to Distribution switches, STP configuration is consistent across all switches, from Core to Access, etc.), are you observing anything strange - topology changes - on STP side at Core? Do you have oversubscribed interfaces (maybe to Servers or between mostly used switches and the Core)?





  • 6.  RE: Intermittent Network Dropouts

    Posted Feb 14, 2025 09:17 AM
    Edited by miu1 Feb 14, 2025 09:24 AM

    Thank you in advance!

    the last topology change was 12 days ago when I configured the STP. I have 3 rows. Row 1 (coreswitch) with root prio 4096, row 2 (Access/Dist-Layer Switches) with root prio 12288 and row 3 (Desktop Switches) with root prio 20480.

    One thing I don't get at the moment is the output difference between "sh span" where all seems to be fine and "sh span ins ist", where every switch says "Regional Root Port: This switch is root". May there be a configuration issue here?

    Edit: I just noticed that STP is configured but MST is forced. I will change this this tonight. (But anyways at the moment I can't beliefe that my network dropouts issue has anything to to with the stp configuration.)




  • 7.  RE: Intermittent Network Dropouts

    Posted Feb 14, 2025 10:30 AM
    Hi!

    "I have 3 rows. Row 1 (coreswitch) with root prio 4096, row 2 (Access/Dist-Layer Switches) with root prio 12288 and row 3 (Desktop Switches) with root prio 2048."

    Why your Core Switch hasn't the highest priority (lower value)?

    I would have set the Core to use (just an example) 0 then Row 2 to use 4096 and Row 3 to use 8192.





  • 8.  RE: Intermittent Network Dropouts

    Posted Feb 14, 2025 10:44 AM

    I will set the config as you mentioned. 




  • 9.  RE: Intermittent Network Dropouts

    Posted Feb 14, 2025 10:49 AM
    OK seen the corrections about priorities.

    Apart from that if I were you I will review the STP configuration across all switches (personally, if there isn't a reason not to do so, I would force STP to use RSTP mode) to exclude it is something related to topology.