Cloud Managed Networks

Hi everyone,

I'm facing a Cloud Guest configuration with a sponsored captive portal. It is a self-registration portal with phone number so the user recieves a text message with their credentials.

I have tested the configuration at home with an AP and it works fine, I can self-register and I can login properly and at the end I have Internet connexion.
When I try this at customer dependencies, they can self-register properly, the sponsor can validate the user and the user recieves the SMS with the credentials, but it pops up an error in the login with "Login Error. Please retry."



In Aruba Central i can see the user with the correct IP address but the user gets stuck in the login. Any ideas would be helpfull, thanks!

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Alberto Miras Gil
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see if this is browser dependent, try testing it with a different browser.

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Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.
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Original Message:
Sent: May 31, 2022 08:35 AM
From: Alberto Miras Gil
Subject: "Login Error. Please retry."

Hi everyone,

I'm facing a Cloud Guest configuration with a sponsored captive portal. It is a self-registration portal with phone number so the user recieves a text message with their credentials.

I have tested the configuration at home with an AP and it works fine, I can self-register and I can login properly and at the end I have Internet connexion.
When I try this at customer dependencies, they can self-register properly, the sponsor can validate the user and the user recieves the SMS with the credentials, but it pops up an error in the login with "Login Error. Please retry."



In Aruba Central i can see the user with the correct IP address but the user gets stuck in the login. Any ideas would be helpfull, thanks!

------------------------------
Alberto Miras Gil
------------------------------

the customer has tried the connexion through his laptop and his movile phone and both ways he gets the login error

------------------------------
Alberto Miras Gil
------------------------------

Original Message:
Sent: May 31, 2022 06:58 PM
From: Ariya Parsamanesh
Subject: "Login Error. Please retry."

see if this is browser dependent, try testing it with a different browser.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: May 31, 2022 08:35 AM
From: Alberto Miras Gil
Subject: "Login Error. Please retry."

Hi everyone,

I'm facing a Cloud Guest configuration with a sponsored captive portal. It is a self-registration portal with phone number so the user recieves a text message with their credentials.

I have tested the configuration at home with an AP and it works fine, I can self-register and I can login properly and at the end I have Internet connexion.
When I try this at customer dependencies, they can self-register properly, the sponsor can validate the user and the user recieves the SMS with the credentials, but it pops up an error in the login with "Login Error. Please retry."



In Aruba Central i can see the user with the correct IP address but the user gets stuck in the login. Any ideas would be helpfull, thanks!

------------------------------
Alberto Miras Gil
------------------------------