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Mac caching Tracker error

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  • 1.  Mac caching Tracker error

    Posted Feb 18, 2017 03:21 PM

    is it normal to see this error if a device is trying to do mac-auth for the first time? 

     

     Alerts for this Request  

    Policy serverFailed to construct filter=SELECT
    CASE WHEN expire_time is null or expire_time > now() THEN 'false'
    ELSE 'true'
    END AS is_expired,
    CASE WHEN enabled = true THEN 'true' ELSE 'false' END as is_enabled
    FROM tips_guest_users
    WHERE ((guest_type = 'USER') AND (user_id = '%{Endpoint:Username}') AND (app_name != 'Onboard')).
    Failed to get value for attributes=[AccountEnabled, AccountExpired]
    RADIUS[Endpoints Repository] - localhost: User not found.
    MAC-AUTH: MAC Authentication attempted by unknown client, rejected.

     

    from my understanding it is trying to get values from the endpoint database but it is the first time the device is connecting... so i guess it is failing to extract the values from the Guest user repository but i am not 100% sure if it is normal....

     



  • 2.  RE: Mac caching Tracker error
    Best Answer

    Posted Feb 18, 2017 03:28 PM
    Yes, normal.