Cloud Managed Networks

Hi 

I would like to ask if it is possible for the following scenario to happen. 

Customer A already has Central account and all their devices (AP and switches) are configured and assigned to respective groups (UI & TG). Assuming that Customer A's Central account is registered in APAC1 region. 

My company has MSP account in APAC-SOUTH1 region. I know we can create a tenant account for Customer A. Is it possible to migrate all the current configurations (groups) and devices from their current account in APAC1 region to their tenant account in APAC-SOUTH1 region? If yes, I am assuming this has to be done in the background by TAC?

Thanks for the advice.

Regards.

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Simon Lim
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Hi,

Your best option is to open a TAC case.. They should be able to assess the feasibility of this request and support you accordingly..

------------------------------
Ayman Mukaddam
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Original Message:
Sent: Nov 26, 2020 10:13 PM
From: Simon Lim
Subject: Migrating Central Ent account to MSP account

Hi 

I would like to ask if it is possible for the following scenario to happen. 

Customer A already has Central account and all their devices (AP and switches) are configured and assigned to respective groups (UI & TG). Assuming that Customer A's Central account is registered in APAC1 region. 

My company has MSP account in APAC-SOUTH1 region. I know we can create a tenant account for Customer A. Is it possible to migrate all the current configurations (groups) and devices from their current account in APAC1 region to their tenant account in APAC-SOUTH1 region? If yes, I am assuming this has to be done in the background by TAC?

Thanks for the advice.

Regards.

------------------------------
Simon Lim
------------------------------

Thanks, Ayman. Will do.

------------------------------
Simon Lim
------------------------------

Original Message:
Sent: Nov 27, 2020 12:35 PM
From: Ayman Mukaddam
Subject: Migrating Central Ent account to MSP account

Hi,

Your best option is to open a TAC case.. They should be able to assess the feasibility of this request and support you accordingly..

------------------------------
Ayman Mukaddam

Original Message:
Sent: Nov 26, 2020 10:13 PM
From: Simon Lim
Subject: Migrating Central Ent account to MSP account

Hi 

I would like to ask if it is possible for the following scenario to happen. 

Customer A already has Central account and all their devices (AP and switches) are configured and assigned to respective groups (UI & TG). Assuming that Customer A's Central account is registered in APAC1 region. 

My company has MSP account in APAC-SOUTH1 region. I know we can create a tenant account for Customer A. Is it possible to migrate all the current configurations (groups) and devices from their current account in APAC1 region to their tenant account in APAC-SOUTH1 region? If yes, I am assuming this has to be done in the background by TAC?

Thanks for the advice.

Regards.

------------------------------
Simon Lim
------------------------------