Primary (K-12) Education

New to Aruba-nation and Aruba Central. We just deployed 500+ Aruba 635 AP's district wide. We have some iPads running iOS 12.x that are having issues connecting. My question - is there a minimum client OS version that Aruba will allow connections?

Hello,
What firmware version do the AP-635s have in Aruba Central?
I understand that it will be one of these versions that I put in the table, but it is just to check.

Here are the minimum versions of the operating system:

So with iPad 12.1 you shouldn't have any versioning problems.

As a side note and if you are considering upgrading iOS versions, please note: iOS 15.0 and iOS 15.1 are not supported due to a bug in iOS, which was fixed by Apple in iOS 15.2.

Best Regards

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Daniel Ruiz
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Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support.
Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC.
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Original Message:
Sent: Sep 05, 2024 10:15 AM
From: chwhite97
Subject: Minimum client OS version

New to Aruba-nation and Aruba Central. We just deployed 500+ Aruba 635 AP's district wide. We have some iPads running iOS 12.x that are having issues connecting. My question - is there a minimum client OS version that Aruba will allow connections?

In General the OS Version should be independent to the capability to connect to the Wi-Fi.
We should investigate here and for that we need information.

Which version of code are you running?
What exactly is the experience of the Clients and in which stage they aren´t able to connect?
What have you done so far for troubleshooting?
Since you are using Aruba Central, any more information seen on Wi-Fi Connectivity Dashboard, AI Insights?
Have you looked into Event Log of the Client to investigate?

Original Message:
Sent: Sep 05, 2024 10:15 AM
From: chwhite97
Subject: Minimum client OS version

New to Aruba-nation and Aruba Central. We just deployed 500+ Aruba 635 AP's district wide. We have some iPads running iOS 12.x that are having issues connecting. My question - is there a minimum client OS version that Aruba will allow connections?