Wireless Access

Hi everybody,

I have an issue with a MM not showing any APs on the dashboard after a downgrade.

I tried to upgrade the infrastructure from 8.7.1.4 to 8.10.0.4, but after the upgrade, the wifi calling wasn't working correctly, and with the urge, I had to downgrade back to 8.7.1.4. The wifi calling was working back, but I lost all my APs on the dashboard.

I tried rebooting it and it wasn't better. I tried to upgrade to 8.7.1.5, and didn't changed either.

What should I do to get back the APs on the dashboard ?

Thanks.

On the commandline, can you see all of the APs in "show ap database"?  If yes, try clearing your browser cache.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
------------------------------

Original Message:
Sent: Dec 16, 2022 10:30 AM
From: Philippe Ladeiras
Subject: Mobility Conductor isnt showing APs in dashboard after downgrade

Hi everybody,

I have an issue with a MM not showing any APs on the dashboard after a downgrade.

I tried to upgrade the infrastructure from 8.7.1.4 to 8.10.0.4, but after the upgrade, the wifi calling wasn't working correctly, and with the urge, I had to downgrade back to 8.7.1.4. The wifi calling was working back, but I lost all my APs on the dashboard.

I tried rebooting it and it wasn't better. I tried to upgrade to 8.7.1.5, and didn't changed either.

What should I do to get back the APs on the dashboard ?

Thanks.

Thanks for your answer, I forgot to say that I'm able to see the APs on CLI, but I can see them only in the web interface.

I'm not the only one with this issue, anyone who connect to the MM can't see the APs, son I don't think it's related to the cache.

I tried to clear the cache and it's still not working.
Original Message:
Sent: Dec 16, 2022 01:32 PM
From: Colin Joseph
Subject: Mobility Conductor isnt showing APs in dashboard after downgrade

On the commandline, can you see all of the APs in "show ap database"?  If yes, try clearing your browser cache.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 16, 2022 10:30 AM
From: Philippe Ladeiras
Subject: Mobility Conductor isnt showing APs in dashboard after downgrade

Hi everybody,

I have an issue with a MM not showing any APs on the dashboard after a downgrade.

I tried to upgrade the infrastructure from 8.7.1.4 to 8.10.0.4, but after the upgrade, the wifi calling wasn't working correctly, and with the urge, I had to downgrade back to 8.7.1.4. The wifi calling was working back, but I lost all my APs on the dashboard.

I tried rebooting it and it wasn't better. I tried to upgrade to 8.7.1.5, and didn't changed either.

What should I do to get back the APs on the dashboard ?

Thanks.

Please open a technical support case with HPE.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
------------------------------

Original Message:
Sent: Dec 19, 2022 05:21 AM
From: Philippe Ladeiras
Subject: Mobility Conductor isnt showing APs in dashboard after downgrade

Thanks for your answer, I forgot to say that I'm able to see the APs on CLI, but I can see them only in the web interface.

I'm not the only one with this issue, anyone who connect to the MM can't see the APs, son I don't think it's related to the cache.

I tried to clear the cache and it's still not working.
Original Message:
Sent: Dec 16, 2022 01:32 PM
From: Colin Joseph
Subject: Mobility Conductor isnt showing APs in dashboard after downgrade

On the commandline, can you see all of the APs in "show ap database"?  If yes, try clearing your browser cache.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 16, 2022 10:30 AM
From: Philippe Ladeiras
Subject: Mobility Conductor isnt showing APs in dashboard after downgrade

Hi everybody,

I have an issue with a MM not showing any APs on the dashboard after a downgrade.

I tried to upgrade the infrastructure from 8.7.1.4 to 8.10.0.4, but after the upgrade, the wifi calling wasn't working correctly, and with the urge, I had to downgrade back to 8.7.1.4. The wifi calling was working back, but I lost all my APs on the dashboard.

I tried rebooting it and it wasn't better. I tried to upgrade to 8.7.1.5, and didn't changed either.

What should I do to get back the APs on the dashboard ?

Thanks.

I just downgraded from 8.10 to 8.7 and have the same issue. Were you able to resolve this? I really need the web GUI for monitoring.

------------------------------
Nathan K
------------------------------

Original Message:
Sent: Dec 19, 2022 05:21 AM
From: PL28
Subject: Mobility Conductor isnt showing APs in dashboard after downgrade

Thanks for your answer, I forgot to say that I'm able to see the APs on CLI, but I can see them only in the web interface.

I'm not the only one with this issue, anyone who connect to the MM can't see the APs, son I don't think it's related to the cache.

I tried to clear the cache and it's still not working.
Original Message:
Sent: Dec 16, 2022 01:32 PM
From: Colin Joseph
Subject: Mobility Conductor isnt showing APs in dashboard after downgrade

On the commandline, can you see all of the APs in "show ap database"?  If yes, try clearing your browser cache.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 16, 2022 10:30 AM
From: Philippe Ladeiras
Subject: Mobility Conductor isnt showing APs in dashboard after downgrade

Hi everybody,

I have an issue with a MM not showing any APs on the dashboard after a downgrade.

I tried to upgrade the infrastructure from 8.7.1.4 to 8.10.0.4, but after the upgrade, the wifi calling wasn't working correctly, and with the urge, I had to downgrade back to 8.7.1.4. The wifi calling was working back, but I lost all my APs on the dashboard.

I tried rebooting it and it wasn't better. I tried to upgrade to 8.7.1.5, and didn't changed either.

What should I do to get back the APs on the dashboard ?

Thanks.

TAC was able to resolve this. In 8.10, there's a terminology change for the Mobility Master to Mobility Conductor. This terminology change causes the problem for whatever reason. When a downgrade occurs, the following command needs to be run on the MD folder from the CLI:

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Nathan K
------------------------------

Original Message:
Sent: Sep 03, 2023 02:10 PM
From: nkuhl1630
Subject: Mobility Conductor isnt showing APs in dashboard after downgrade

I just downgraded from 8.10 to 8.7 and have the same issue. Were you able to resolve this? I really need the web GUI for monitoring.

------------------------------
Nathan K

Original Message:
Sent: Dec 19, 2022 05:21 AM
From: PL28
Subject: Mobility Conductor isnt showing APs in dashboard after downgrade

Thanks for your answer, I forgot to say that I'm able to see the APs on CLI, but I can see them only in the web interface.

I'm not the only one with this issue, anyone who connect to the MM can't see the APs, son I don't think it's related to the cache.

I tried to clear the cache and it's still not working.
Original Message:
Sent: Dec 16, 2022 01:32 PM
From: Colin Joseph
Subject: Mobility Conductor isnt showing APs in dashboard after downgrade

On the commandline, can you see all of the APs in "show ap database"?  If yes, try clearing your browser cache.

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card

Original Message:
Sent: Dec 16, 2022 10:30 AM
From: Philippe Ladeiras
Subject: Mobility Conductor isnt showing APs in dashboard after downgrade

Hi everybody,

I have an issue with a MM not showing any APs on the dashboard after a downgrade.

I tried to upgrade the infrastructure from 8.7.1.4 to 8.10.0.4, but after the upgrade, the wifi calling wasn't working correctly, and with the urge, I had to downgrade back to 8.7.1.4. The wifi calling was working back, but I lost all my APs on the dashboard.

I tried rebooting it and it wasn't better. I tried to upgrade to 8.7.1.5, and didn't changed either.

What should I do to get back the APs on the dashboard ?

Thanks.