Cloud Managed Networks

 View Only
  • 1.  New Device Notification send by mail to client?

    Posted Jan 10, 2025 11:35 AM

    Hello all, I'm new to 'Aruba Central', hopefully someone could help me.

    We have taken over a controller and are looking for the location within Aruba Central where the 'Whitelist' is configured?
    Could anyone guide me in the right location? Or manual location....

    Our client is getting a notification from: no-reply@auth.hpe.com

    Your email was just used to sign in using a new or unrecognized device, browser or application.Thanks in advance,

    Greetings,

    Mike



  • 2.  RE: New Device Notification send by mail to client?

    Posted 30 days ago

    With this information it's hard to provide guidance, as there are different versions, white/allowlists, so it would help if you share some more information. If you are not familiar with Central, it would be an idea to get some training or ask your/an Aruba partner to assist and make the changes on your behalf.

    For the mail, I can imaging that the login system for GreenLake has detected your login as a new device and is sending a warning message that someone logged in to the account. To avoid this, it may be good to get your own email/account added to the GreenLake Workspace and allow access to the Central application instead of using a shared account. But as you have not really shared a lot of details, it's guessing at this point.



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 3.  RE: New Device Notification send by mail to client?

    Posted 30 days ago

    Hello Herman,

    Thanks for your response

    It is indeed a shared account.
    Is this than filtered over the Internet from where the connection comes?
    So where should I look within the 'Aruba Central' Controller?

    If you need more info, please let me know.

    Greetings,

    Mike




  • 4.  RE: New Device Notification send by mail to client?

    Posted 30 days ago

    What are you trying to do? Whitelist can mean many different things.

    On the login, the login to GreenLake is protected similar to logins to many other cloud services. If you sign in from a new location or new device, an alert may be triggered to the account owner so the she/he is aware that someone logged into the account (or attempted to login). If the sign in was approved/legitimate, no further action is needed. The system send out only once a message per device/location. With individual accounts, the checking for trusted locations/devices is much easier as it's only yourself. Also, most security standards these days require individual accounts so that changes/actions are registered against that account. If you share accounts, it's much harder to find out who made a specific change as it can be anyone knowing the credentials. This is not specific for Central or GreenLake, it's basic cyber-hygiene and part of most security programs.



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 5.  RE: New Device Notification send by mail to client?

    Posted 20 days ago

    Sorry for the late reply, but was ill.

    Thanks for:

    On the login, the login to GreenLake is protected similar to logins to many other cloud services. If you sign in from a new location or new device, an alert may be triggered to the account owner so the she/he is aware that someone logged into the account (or attempted to login). If the sign in was approved/legitimate, no further action is needed. 

    That's what I was looking for.  These WAN IP-addresses are not manageable within the controller?
    Thus, to whitelist enter in advance for management ICT locations?

    Greetings,

    Mike