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Not seeing all of my client devices

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  • 1.  Not seeing all of my client devices

    Posted Jan 30, 2023 05:47 PM
    Hi,

    In the mobility master WebUI i'm on seeing half of the devices. I can see it all on each WebUI controller.

    Can someone help me?

    EDIT: There is more clients on a controller than on the mobility master webui.

    Thank you

    Mobility Master VA v8.10.0.5
    Mobility Controller 7205 (x2) v8.10.0.5
    AP-515 (x153)


  • 2.  RE: Not seeing all of my client devices

    EMPLOYEE
    Posted Jan 31, 2023 02:41 AM

    What exactly do you mean by "devices"? APs or Clients?

    Is the cluster Configuration correct?

    Please send an output from Mobility Conductor:
    show switches

    From Controller:
    show lc-cluster group-membership
    show lc-cluster vlan-probe status
    show vrrp


    Original Message


  • 3.  RE: Not seeing all of my client devices

    Posted Jan 31, 2023 08:59 AM
    Hi,

    I don't see half of clients. But I can see all (I assume) on controllers.


    show switches
    All Switches
    ------------
    IP Address IPv6 Address Name Location Type Model Version Status Configuration State Config Sync Time (sec) Config ID Release Type
    ---------- ------------ ---- -------- ---- ----- ------- ------ ------------------- ---------------------- --------- ------------
    192.168.3.253 None ARUBAMM1 Building1.floor1 conductor ArubaMM-VA 8.10.0.5_85552 up UPDATE SUCCESSFUL 0 301 LSR
    192.168.255.101 2001::1 arubamc1 Building1.floor1 MD Aruba7205 8.10.0.5_85552 up UPDATE SUCCESSFUL 0 301 LSR
    192.168.255.102 2001::1 arubamc2 Building1.floor1 MD Aruba7205 8.10.0.5_85552 up UPDATE SUCCESSFUL 0 301 LSR


    Controller1
    show lc-cluster group-membership
    Cluster Enabled, Profile Name = "Cluster-Profile"
    Redundancy Mode On
    Active Client Rebalance Threshold = 20%
    Standby Client Rebalance Threshold = 40%
    Unbalance Threshold = 5%
    Heartbeat Threshold = 2000 msec
    AP Load Balancing: Enabled
    Active AP Rebalance Threshold = 20%
    Active AP Unbalance Threshold = 5%
    Active AP Rebalance AP Count = 50
    Active AP Rebalance Timer = 1 minutes
    Cluster Info Table
    ------------------
    Type IPv4 Address Priority Connection-Type STATUS
    ---- --------------- -------- --------------- ------
    self 192.168.255.101 110 N/A CONNECTED (Leader)
    peer 192.168.255.102 100 L2-Connected CONNECTED (Member)


    show lc-cluster vlan-probe status
    Cluster VLAN Probe Status
    -------------------------
    Type IPv4 Address REQ-SENT REQ-FAIL ACK-SENT ACK-FAIL REQ-RCVD ACK-RCVD VLAN_FAIL CONN-TYPE START/STOP
    ---- --------------- -------- -------- -------- -------- -------- -------- --------- --------- ----------
    peer 192.168.255.102 10 0 6 0 6 10 0 L2 Conn 7/ 7


    show vrrp
    Virtual Router 1:
    Description Cluster
    Admin State UP, VR State MASTER
    IP Address 192.168.255.105, MAC Address 00:00:5e:00:01:01, vlan 255
    Priority 110, Advertisement 1 sec, Preemption Enable Delay 0
    Auth type NONE ********
    tracking is not enabled

    Virtual Router 220:
    Description
    Admin State UP, VR State MASTER
    IP Address 192.168.255.103, MAC Address 00:00:5e:00:01:dc, vlan 255
    Priority 255, Advertisement 1 sec, Preemption Enable Delay 0
    Auth type NONE ********
    tracking is not enabled

    Virtual Router 221:
    Description
    Admin State UP, VR State BACKUP
    IP Address 192.168.255.104, MAC Address 00:00:5e:00:01:dd, vlan 255
    Priority 235, Advertisement 1 sec, Preemption Enable Delay 0
    Auth type NONE ********
    tracking is not enabled


    Controller 2

    show lc-cluster group-membership
    Cluster Enabled, Profile Name = "Cluster-Profile"
    Redundancy Mode On
    Active Client Rebalance Threshold = 20%
    Standby Client Rebalance Threshold = 40%
    Unbalance Threshold = 5%
    Heartbeat Threshold = 2000 msec
    AP Load Balancing: Enabled
    Active AP Rebalance Threshold = 20%
    Active AP Unbalance Threshold = 5%
    Active AP Rebalance AP Count = 50
    Active AP Rebalance Timer = 1 minutes
    Cluster Info Table
    ------------------
    Type IPv4 Address Priority Connection-Type STATUS
    ---- --------------- -------- --------------- ------
    peer 192.168.255.101 110 L2-Connected CONNECTED (Leader)
    self 192.168.255.102 100 N/A CONNECTED (Member)


    show lc-cluster vlan-probe status
    Cluster VLAN Probe Status
    -------------------------
    Type IPv4 Address REQ-SENT REQ-FAIL ACK-SENT ACK-FAIL REQ-RCVD ACK-RCVD VLAN_FAIL CONN-TYPE START/STOP
    ---- --------------- -------- -------- -------- -------- -------- -------- --------- --------- ----------
    peer 192.168.255.101 6 0 10 0 10 6 0 L2 Conn 4/ 4



    show vrrp
    Virtual Router 1:
    Description Cluster
    Admin State UP, VR State BACKUP
    IP Address 192.168.255.105, MAC Address 00:00:5e:00:01:01, vlan 255
    Priority 100, Advertisement 1 sec, Preemption Disable Delay 0
    Auth type NONE ********
    tracking is not enabled

    Virtual Router 220:
    Description
    Admin State UP, VR State BACKUP
    IP Address 192.168.255.103, MAC Address 00:00:5e:00:01:dc, vlan 255
    Priority 235, Advertisement 1 sec, Preemption Enable Delay 0
    Auth type NONE ********
    tracking is not enabled

    Virtual Router 221:
    Description
    Admin State UP, VR State MASTER
    IP Address 192.168.255.104, MAC Address 00:00:5e:00:01:dd, vlan 255
    Priority 255, Advertisement 1 sec, Preemption Enable Delay 0
    Auth type NONE ********
    tracking is not enabled

    Thank you
    Original Message


  • 4.  RE: Not seeing all of my client devices

    EMPLOYEE
    Posted Feb 01, 2023 05:13 AM

    cluster Config looks good.

    Can you please past the outcome of  the following commands
    on Mobility Master - show global-user-table list

    on Controller 1 & 2 - show user


    Original Message


  • 5.  RE: Not seeing all of my client devices

    Posted Feb 01, 2023 01:58 PM
    I should say: I have 1 alert saying crash files available but I don't know why.
    Original Message


  • 6.  RE: Not seeing all of my client devices

    Posted Feb 01, 2023 02:18 PM
    on the MM WebUI it says 803 but on the CLI 1290

    on the controllers 2733/2746
    Original Message


  • 7.  RE: Not seeing all of my client devices

    EMPLOYEE
    Posted Feb 02, 2023 03:03 AM
    That sounds weird. I would like you to ask if you can open a TAC Case.
    Original Message


  • 8.  RE: Not seeing all of my client devices

    Posted Feb 13, 2023 08:25 AM

    After clearing the alert on the MM (tar crash & tar clean crash) and rebooting the MM (reload) all the clients appears. 

    But clients are missing again after some time and the alert comes back.



  • 9.  RE: Not seeing all of my client devices

    EMPLOYEE
    Posted Feb 13, 2023 09:21 AM

    Hi, as already suggested, please open a TAC Case. This has to be investifated.


    Original Message


  • 10.  RE: Not seeing all of my client devices

    Posted Feb 13, 2023 09:29 AM

    If I could open a TAC case, I would not be on the forum. I'm sharing my experiences to make benefit other users and to get help from others.

    Like you said, you already suggested it. I saw it. I'm in the process of getting a contract to open a TAC.

    I don't mean to be rude. Thats the whole point of a forum. 


    Original Message


  • 11.  RE: Not seeing all of my client devices

    EMPLOYEE
    Posted Feb 13, 2023 11:17 AM

    I would wait until 8.10.0.6 comes out.  There are some known issues with client display that could be fixed.  https://www.arubanetworks.com/techdocs/ArubaOS/Consolidated_8.x_RN/Content/8.10/05/Known_8.10.0.5.htm



    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
    ------------------------------

    Original Message


  • 12.  RE: Not seeing all of my client devices

    Posted 23 hours ago

    Hi,

    I'm running on 8.10.0.6 and the issue is still present.


    Original Message