What type of device: laptop
CPPM version: 6.2.4.55896
Do you have a publicly signed cert: yes we do.
We have 2 SSIDs, Nexus (for guest) and Kumul (for staff)
When I try to onboard someone this is what happens.
1. Connect to Nexus SSID.
2. Download quick connect app.
3. Run the app.
4. Enter credentials.
5. Message on the app: Configuring your system….your system has been successfully configured...you can connect to the secure network Kumul or click Finish to exit.
6. A) I click connect and get the message: authentication in progress (on the app) + pop up message on windows “additional information is needed to kumul”
After a little while message on app is: could not authenticate with wireless network and then another message says: Error, quick connect encountered an error condition. The log for your configuration session can be found here(refer attached).
B) If I just finish and then later click on ssid Kumul, I get msg: Network Authentication, please enter user credentials.
I. When user credentials entered
II. Pop up message: windows was unable to connect to Kumul
***On CPPM, I see the device under: Identity>Onboard devices
Under live monitoring>Access tracker, login has been rejected, Alert for this request: EAP-PEAP: fatal alert by client - access_denied. (this is a new laptop Im trying to onboard, on my laptop, I deleted the installed certificates but issue still exists)
Remigius Ketoma
Graduate Network Engineer | Information Technology | Telikom PNG Limited
d: +675 3005102 | m: +675 77583257 | f: +675 3259590 | e:
remigius.ketoma@telikompng.com.pg[cid:
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