Aruba Apps

I've been asked to help with management of an Aruba network at a church.   While I have a lot of networking background, I've never used Aruba before.   Nobody knows what the admin password is (the person that set it all up is gone).  The front panel on the controller says that it running 8.5 software.

I was able to make a USB console connection today and I thought I was home free on the password reset procedure.  Unfortunately, that was not the case.   

User: password
Password:
(XXXX) *#configure terminal
This controller is managed by a Mobility Master.
Configuration changes can only be performed on the Mobility Master.
(XXXX) *#mgmt-user admin root
                    ^
Invalid input detected at '^' marker.

I tried local-config enable and disaster-recovery on

(XXXX) *#local-config enable
                ^
Invalid input detected at '^' marker.

(XXXX) *#disaster-recovery on
Error:You do not have permission to execute this command

Anyone have any ideas of things to try?   TIA!

This controller is managed by a Mobility Conductor (previously named MM). You would need to change the password from there.

I've been asked to help with management of an Aruba network at a church.   While I have a lot of networking background, I've never used Aruba before.   Nobody knows what the admin password is (the person that set it all up is gone).  The front panel on the controller says that it running 8.5 software.

I was able to make a USB console connection today and I thought I was home free on the password reset procedure.  Unfortunately, that was not the case.   

User: password
Password:
(XXXX) *#configure terminal
This controller is managed by a Mobility Master.
Configuration changes can only be performed on the Mobility Master.
(XXXX) *#mgmt-user admin root
                    ^
Invalid input detected at '^' marker.

I tried local-config enable and disaster-recovery on

(XXXX) *#local-config enable
                ^
Invalid input detected at '^' marker.

(XXXX) *#disaster-recovery on
Error:You do not have permission to execute this command

Anyone have any ideas of things to try?   TIA!

Ok, I appreciate the reply and your patience with my ignorance...

Is this Mobility Conductor (formerly MM) a cloud based thing?  Or a separate piece of hardware located on site somewhere?   If hardware, is there a certain model number(or numbers) that I'm looking for)??

Original Message:
Sent: Dec 15, 2023 08:29 AM
From: Herman Robers
Subject: Password Recovery for Aruba 7010 Controller

This controller is managed by a Mobility Conductor (previously named MM). You would need to change the password from there.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Dec 14, 2023 04:13 PM
From: Jason Leupen
Subject: Password Recovery for Aruba 7010 Controller

I've been asked to help with management of an Aruba network at a church.   While I have a lot of networking background, I've never used Aruba before.   Nobody knows what the admin password is (the person that set it all up is gone).  The front panel on the controller says that it running 8.5 software.

I was able to make a USB console connection today and I thought I was home free on the password reset procedure.  Unfortunately, that was not the case.   

User: password
Password:
(XXXX) *#configure terminal
This controller is managed by a Mobility Master.
Configuration changes can only be performed on the Mobility Master.
(XXXX) *#mgmt-user admin root
                    ^
Invalid input detected at '^' marker.

I tried local-config enable and disaster-recovery on

(XXXX) *#local-config enable
                ^
Invalid input detected at '^' marker.

(XXXX) *#disaster-recovery on
Error:You do not have permission to execute this command

Anyone have any ideas of things to try?   TIA!

It can be a VM or aruba hardware Controller  

Ok, I appreciate the reply and your patience with my ignorance...

Is this Mobility Conductor (formerly MM) a cloud based thing?  Or a separate piece of hardware located on site somewhere?   If hardware, is there a certain model number(or numbers) that I'm looking for)??

This controller is managed by a Mobility Conductor (previously named MM). You would need to change the password from there.

I've been asked to help with management of an Aruba network at a church.   While I have a lot of networking background, I've never used Aruba before.   Nobody knows what the admin password is (the person that set it all up is gone).  The front panel on the controller says that it running 8.5 software.

I was able to make a USB console connection today and I thought I was home free on the password reset procedure.  Unfortunately, that was not the case.   

User: password
Password:
(XXXX) *#configure terminal
This controller is managed by a Mobility Master.
Configuration changes can only be performed on the Mobility Master.
(XXXX) *#mgmt-user admin root
                    ^
Invalid input detected at '^' marker.

I tried local-config enable and disaster-recovery on

(XXXX) *#local-config enable
                ^
Invalid input detected at '^' marker.

(XXXX) *#disaster-recovery on
Error:You do not have permission to execute this command

Anyone have any ideas of things to try?   TIA!

Thanks.   So the 7010 that I was trying to get into is NOT the controller?   

It can be a VM or aruba hardware Controller  

Ok, I appreciate the reply and your patience with my ignorance...

Is this Mobility Conductor (formerly MM) a cloud based thing?  Or a separate piece of hardware located on site somewhere?   If hardware, is there a certain model number(or numbers) that I'm looking for)??

This controller is managed by a Mobility Conductor (previously named MM). You would need to change the password from there.

I've been asked to help with management of an Aruba network at a church.   While I have a lot of networking background, I've never used Aruba before.   Nobody knows what the admin password is (the person that set it all up is gone).  The front panel on the controller says that it running 8.5 software.

I was able to make a USB console connection today and I thought I was home free on the password reset procedure.  Unfortunately, that was not the case.   

User: password
Password:
(XXXX) *#configure terminal
This controller is managed by a Mobility Master.
Configuration changes can only be performed on the Mobility Master.
(XXXX) *#mgmt-user admin root
                    ^
Invalid input detected at '^' marker.

I tried local-config enable and disaster-recovery on

(XXXX) *#local-config enable
                ^
Invalid input detected at '^' marker.

(XXXX) *#disaster-recovery on
Error:You do not have permission to execute this command

Anyone have any ideas of things to try?   TIA!

It is a controller , but it is managed by a Mobility conductor/ Master

Aruba Mobility Conductor Controller data sheet (arubanetworks.com)

Thanks.   So the 7010 that I was trying to get into is NOT the controller?   

It can be a VM or aruba hardware Controller  

Ok, I appreciate the reply and your patience with my ignorance...

Is this Mobility Conductor (formerly MM) a cloud based thing?  Or a separate piece of hardware located on site somewhere?   If hardware, is there a certain model number(or numbers) that I'm looking for)??

This controller is managed by a Mobility Conductor (previously named MM). You would need to change the password from there.

I've been asked to help with management of an Aruba network at a church.   While I have a lot of networking background, I've never used Aruba before.   Nobody knows what the admin password is (the person that set it all up is gone).  The front panel on the controller says that it running 8.5 software.

I was able to make a USB console connection today and I thought I was home free on the password reset procedure.  Unfortunately, that was not the case.   

User: password
Password:
(XXXX) *#configure terminal
This controller is managed by a Mobility Master.
Configuration changes can only be performed on the Mobility Master.
(XXXX) *#mgmt-user admin root
                    ^
Invalid input detected at '^' marker.

I tried local-config enable and disaster-recovery on

(XXXX) *#local-config enable
                ^
Invalid input detected at '^' marker.

(XXXX) *#disaster-recovery on
Error:You do not have permission to execute this command

Anyone have any ideas of things to try?   TIA!

Thank you.   That is helpful.

I haven't noticed any other Aruba hardware other than the 7010 controller and some switches.   I will go on another hunt around the building.

I'll also look for the potential that it's running on a VM somewhere.

It is a controller , but it is managed by a Mobility conductor/ Master

Aruba Mobility Conductor Controller data sheet (arubanetworks.com)

Thanks.   So the 7010 that I was trying to get into is NOT the controller?   

It can be a VM or aruba hardware Controller  

Ok, I appreciate the reply and your patience with my ignorance...

Is this Mobility Conductor (formerly MM) a cloud based thing?  Or a separate piece of hardware located on site somewhere?   If hardware, is there a certain model number(or numbers) that I'm looking for)??

This controller is managed by a Mobility Conductor (previously named MM). You would need to change the password from there.

I've been asked to help with management of an Aruba network at a church.   While I have a lot of networking background, I've never used Aruba before.   Nobody knows what the admin password is (the person that set it all up is gone).  The front panel on the controller says that it running 8.5 software.

I was able to make a USB console connection today and I thought I was home free on the password reset procedure.  Unfortunately, that was not the case.   

User: password
Password:
(XXXX) *#configure terminal
This controller is managed by a Mobility Master.
Configuration changes can only be performed on the Mobility Master.
(XXXX) *#mgmt-user admin root
                    ^
Invalid input detected at '^' marker.

I tried local-config enable and disaster-recovery on

(XXXX) *#local-config enable
                ^
Invalid input detected at '^' marker.

(XXXX) *#disaster-recovery on
Error:You do not have permission to execute this command

Anyone have any ideas of things to try?   TIA!

it could also be at the datacenter or any other remote location

Thank you.   That is helpful.

I haven't noticed any other Aruba hardware other than the 7010 controller and some switches.   I will go on another hunt around the building.

I'll also look for the potential that it's running on a VM somewhere.

It is a controller , but it is managed by a Mobility conductor/ Master

Aruba Mobility Conductor Controller data sheet (arubanetworks.com)

Thanks.   So the 7010 that I was trying to get into is NOT the controller?   

It can be a VM or aruba hardware Controller  

Ok, I appreciate the reply and your patience with my ignorance...

Is this Mobility Conductor (formerly MM) a cloud based thing?  Or a separate piece of hardware located on site somewhere?   If hardware, is there a certain model number(or numbers) that I'm looking for)??

This controller is managed by a Mobility Conductor (previously named MM). You would need to change the password from there.

I've been asked to help with management of an Aruba network at a church.   While I have a lot of networking background, I've never used Aruba before.   Nobody knows what the admin password is (the person that set it all up is gone).  The front panel on the controller says that it running 8.5 software.

I was able to make a USB console connection today and I thought I was home free on the password reset procedure.  Unfortunately, that was not the case.   

User: password
Password:
(XXXX) *#configure terminal
This controller is managed by a Mobility Master.
Configuration changes can only be performed on the Mobility Master.
(XXXX) *#mgmt-user admin root
                    ^
Invalid input detected at '^' marker.

I tried local-config enable and disaster-recovery on

(XXXX) *#local-config enable
                ^
Invalid input detected at '^' marker.

(XXXX) *#disaster-recovery on
Error:You do not have permission to execute this command

Anyone have any ideas of things to try?   TIA!

Yeah, I'm starting to think that is the case - some service provider set this up and is managing remotely.   

If so, any tricks to figure out who it is?   

it could also be at the datacenter or any other remote location

Thank you.   That is helpful.

I haven't noticed any other Aruba hardware other than the 7010 controller and some switches.   I will go on another hunt around the building.

I'll also look for the potential that it's running on a VM somewhere.

It is a controller , but it is managed by a Mobility conductor/ Master

Aruba Mobility Conductor Controller data sheet (arubanetworks.com)

Thanks.   So the 7010 that I was trying to get into is NOT the controller?   

It can be a VM or aruba hardware Controller  

Ok, I appreciate the reply and your patience with my ignorance...

Is this Mobility Conductor (formerly MM) a cloud based thing?  Or a separate piece of hardware located on site somewhere?   If hardware, is there a certain model number(or numbers) that I'm looking for)??

This controller is managed by a Mobility Conductor (previously named MM). You would need to change the password from there.

I've been asked to help with management of an Aruba network at a church.   While I have a lot of networking background, I've never used Aruba before.   Nobody knows what the admin password is (the person that set it all up is gone).  The front panel on the controller says that it running 8.5 software.

I was able to make a USB console connection today and I thought I was home free on the password reset procedure.  Unfortunately, that was not the case.   

User: password
Password:
(XXXX) *#configure terminal
This controller is managed by a Mobility Master.
Configuration changes can only be performed on the Mobility Master.
(XXXX) *#mgmt-user admin root
                    ^
Invalid input detected at '^' marker.

I tried local-config enable and disaster-recovery on

(XXXX) *#local-config enable
                ^
Invalid input detected at '^' marker.

(XXXX) *#disaster-recovery on
Error:You do not have permission to execute this command

Anyone have any ideas of things to try?   TIA!