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Retrieving transferred calls using analog phone

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  • 1.  Retrieving transferred calls using analog phone

    Posted Jun 01, 2009 06:36 AM
    A customer is using an analog DECT phone to transfer calls.



    eg. A calls B (analog), B transfers to C (using hookflash)



    What they find is when C does not answer after 20s and it goes to voicemail, B is unable to retrieve the call back to talk to A again using hookflash. If B presses END button at this point, it actually completes the transfer.



    Anyone had worked with this scenario before and has been able to retrieve a transferred call using analog phone?