Hi,
My ISP Singtel's appointed sub-con/partner installed a brand new HPE MSR954-W Wireless Router for my Singapore office last week. The onsite engineer claimed this model doesn't support Web Mgmt at all, to my surprise. As such, he failed to accede to my request for setup via web browser. Instead, he used console/command based.. I then signed off the job sheet as completed (unknowingly based on the wrong info he gave me.).
Today, I checked HPE's official website on this model, it says otherwise i.e. it does offer Web Mgmt as listed in its Specs.
I called the sub-con's Helpdesk & they clarified a firmware upgrade is necessary for the Web Mgmt to be available.
I then checked the latest firmware from HPE networking support lookup web tool & found it was released Nov 18.
Question: why is HPE not updating its firmware before selling to customers? considering the firmware was released 11 months ago.
The sub-con's Helpdesk in question now wants to bill me extra charges IF i want them to upgrade the firmware for me, as they claimed they do not do firmware upgrade as part of standard installation.
Without GUI, it is hard for me to upgrade firmware...my router did not accept command "ip enable http", as others faced in this forum thread.
Can someone pls provide me with most direct & simple way to upgrade firmware? Or is there alternative(s) to enable the web mgmt without firmware upgrade? Thanks in advance
#HPEMSR954-W#HPEMSR954W#WebManagement