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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Scanning Issue

This thread has been viewed 6 times
  • 1.  Scanning Issue

    Posted Sep 03, 2024 11:28 AM

    Hey folks,

    We have converted all APs to Remote AP at our remote locations. On location where controller is present, we have Campus APs. 

    Users can print and scan images using printer on CAP mode. But when they are connected on RAP, they can print but cannot scan images. On printer we can see error 'Server no found'.

    Please help if you have any solution.



  • 2.  RE: Scanning Issue

    Posted Sep 05, 2024 11:30 AM

    Probably for scanning the scanner/printer needs to connect to the client (reversed connection), which does not work for split-tunnel (for example), also for tunneled SSIDs with the discovery there may be challenges. I don't think the RAP/CAP mode is the cause of this, but what you configure on RAPs may be the issue.

    Your best option is to have a look into your configuration and see what (required) traffic is blocked or not possible and for what reason. There is no generic fix to such a problem before you know what the root-cause is. Your Aruba partner or TAC may be able to do such an analysis or troubleshooting.



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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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