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  • 1.  Unable to update AP firmware using a specific IP

    Posted Jan 14, 2025 11:24 AM
    Edited by NickMtz Jan 14, 2025 11:42 AM

    While time consuming, we manually assign static IP addresses to our AP's. We have a single IP address that won't pull an image from the controller. I can Ping the DG and Controller from the CLI on the AP, but when I go to "boot" I get a timeout. Does the controller have the ability to block a single AP IP address?

    apboot> ping xxx.xxx.xxx.201
    eth0: link down
    eth1 up: 1 Gb/s full duplex
    Using eth0 device
    host xxx.xxx.xxx.201 is alive

    apboot> ping xxx.xxx.xxx.202

    eth0: link down
    eth1 up: 1 Gb/s full duplex
    Using eth0 device
    host xxx.xxx.xxx.202 is alive

    Hit <Enter> to stop autoboot:  0
    Booting OS partition 0
    Checking image @ 0x0
    Invalid image format version: 0xffffffff
    Checking image @ 0x3000000
    Invalid image format version: 0xffffffff
    Net:     eth0, eth1
    eth0: link down
    eth1 up: 1 Gb/s full duplex
    Using eth0 device
    TFTP from server xxx.xxx.xxx.201; our IP address is xxx.xxx.xxx.63; sending through gateway xxx.xxx.xxx.254
    Filename 'arm64emmc.ari'.
    Load address: 0x50500000
    Loading: T T T T T T T T T T
    Retry count exceeded; starting again
    eth0: link down
    eth1 up: 1 Gb/s full duplex
    Using eth0 device
    TFTP from server xxx.xxx.xxx.201; our IP address is xxx.xxx.xxx.63; sending through gateway xxx.xxx.xxx.254
    Filename 'arm64emmc.ari'.
    Load address: 0x50500000
    Loading: T T T T T T T T T T
    Retry count exceeded; starting again
    eth0: link down
    eth1 up: 1 Gb/s full duplex
    Using eth0 device
    TFTP from server xxx.xxx.xxx.201; our IP address is xxx.xxx.xxx.63; sending through gateway xxx.xxx.xxx.254
    Filename 'arm64emmc.ari'.
    Load address: 0x50500000
    Loading: T T T T T T T T T T
    Retry count exceeded; starting again



  • 2.  RE: Unable to update AP firmware using a specific IP

    Posted Jan 14, 2025 03:17 PM

    Hi.

    Not a lot of information to go for. First try with eth0 port. Looks like you have AP with 2 eth ports. Usually eth0 is primary and eth1 is secondary. Depend on the AP model it can matter.

    There can also be a problem with MTU size, At least I have some problems doing console upggrades from ArubaOS-S switches with default 1500 MTU size,

    Or you have something in between that block UDP traffic.

    Controller usually won't deny AP access to FW files. But for the completeness check the free license count. It should not matter so early in the AP boot process but anyway. 

    Best, Gorazd 



    ------------------------------
    Gorazd Kikelj
    MVP Guru 2024
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  • 3.  RE: Unable to update AP firmware using a specific IP

    Posted Jan 14, 2025 04:51 PM
    Edited by NickMtz Jan 14, 2025 04:53 PM

    Thanks Gorazd,

    We have a cluster of 2 9200 series controllers running AOS 8.10. Using the same AP, I can use a different IP address to provision the AP, also I can repeat the issue using a secondary AP 635 series. 

    Also looking the log on the controller I'm seeing this message: We are using CPSEC. 

    Dec 15 21:12:05 2024  amon_sender_proc[8072]: PAPI_Security: Denying message 24301 received from unauthenticated source xxx.xxx.xxx.63:8514 for PAPI port 8444
    Dec 17 22:48:46 2024  stm[8043]: PAPI_Security: Denying message 16200 received from unauthenticated source xxx.xxx.xxx.63:17103 for PAPI port 8222
    Dec 17 22:49:46 2024  stm[8043]: PAPI_Security: Denying message 16200 received from unauthenticated source xxx.xxx.xxx.63:17103 for PAPI port 8222
    Dec 17 22:51:46 2024  stm[8043]: PAPI_Security: Denying message 16200 received from unauthenticated source xxx.xxx.xxx.63:17103 for PAPI port 8222

    It issue seems to be specific to the IP address i'm using. A workaround was to use a .66 IP address, but I wanted to make sure I understook why this single IP address was being blocked.  We don't have anything in between that would block UDP. I wasn't concerned with MTU since I was able to use a different IP on the same port.

    Also wanted to mention we have enough licenses available.

    Thank you for your help

    Nick




  • 4.  RE: Unable to update AP firmware using a specific IP

    Posted Jan 15, 2025 03:50 AM

    Hi Nick.

    Check AP allow list on the controller for this IP/mac address. Also check if you have setup a limit IP address range for allowed APs on the controller. If you have allow list defined it is possible that this IP is out of allowed range.

    Best, Gorazd



    ------------------------------
    Gorazd Kikelj
    MVP Guru 2024
    ------------------------------



  • 5.  RE: Unable to update AP firmware using a specific IP

    Posted Jan 20, 2025 09:55 AM
    Edited by NickMtz Jan 20, 2025 09:55 AM

    Yes, I'm accepting all AP's. But also looking at my allow list, I have an "NO" on the MAC that I'm trying to connect. When I select this and "APPROVE" it, it doesn't change from "NO" to "YES".

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