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  • 1.  Users with Employee/Guest coworkers no auto login in captive portal

    Posted Dec 19, 2024 02:01 PM

    Hi community,

    I have a low level issue with my users that connect to a splash page with user that it's created in to Aruba Central, the issue is that the user connect with his credentials normaly but when the users come back to the network the SSID/Splash Page ask him for the login with the credentials again. I have enable session timeout with 180 days and i have Mac Cachin enable already, but i don't know how to review or attack that issue.

    The clients that i need to connect tho that SSID are clients that be coworkers without AD user and usually they stay inside to the network several days and moving through my diferents branches, and the user have to re login every time that him connect to the SSID.

    I need that the login/session don't require re-login every time, it would great that never ask again that login

    Thank you for whatever kind of help that you could give me.



  • 2.  RE: Users with Employee/Guest coworkers no auto login in captive portal

    Posted Dec 19, 2024 06:17 PM

    generally enabling MAC caching with session timeout should do the job. 

    do you have any Daily Usage Limit that is configured?



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    Any opinions expressed here are solely my own and not necessarily that of HPE or Aruba.
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  • 3.  RE: Users with Employee/Guest coworkers no auto login in captive portal

    Posted Dec 23, 2024 07:25 AM

    Hi

    I have enable Mac Caching and the time sesion in 180 days, and i don't have any Limitation with QoS or something like that.




  • 4.  RE: Users with Employee/Guest coworkers no auto login in captive portal

    Posted Dec 23, 2024 11:41 AM

    If it doesn't work as advertised, please open a TAC case to get to the bottom and get a resolution.



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    Herman Robers
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    If you have urgent issues, always contact your HPE Aruba Networking partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact HPE Aruba Networking TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or HPE Aruba Networking.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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  • 5.  RE: Users with Employee/Guest coworkers no auto login in captive portal

    Posted Dec 25, 2024 11:17 PM

    see if it works by setting a lower session timeout than 180 days. example 150 days.



    ------------------------------
    If my post was useful accept solution and/or give kudos.
    Any opinions expressed here are solely my own and not necessarily that of HPE or Aruba.
    ------------------------------