In the screenshot, it looks like the client has been logged off, in which case you should have set up the network and clients for computer authentication. If there are no computer credentials, you may not be able to connect to the network, or if certificates don't match.
Based on what you shared, and without understanding the design and configuration, it can be a lot of different things. Probably best to get your Aruba partner involved or someone who understands wireless/802.1X authentication to first check if the design and configuration is correct.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Aug 01, 2024 03:51 AM
From: Chathumini
Subject: When logging to a SSID from another PC user account can't connect to the Network.
This is a controller based solution with radius authentication. This doesn't even pop up the authentication credentials to the user. What can be the issue?