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  • 1.  White Screen after logging into Web GUI - Procurve 2530, 24 port switch

    Posted Feb 17, 2021 03:37 AM

    I have a brand new HP Procurve 24 Port POE Switch, I have configured using putty (within managers profile) IP address and and so on. When I try to go on the web GUI, within Chrome I enter in credentials and the box remains, I have verified the password to be correct as I can logon to Putty with the same creds.

    When I use IE (yes, I know...) When I enter the creds, after entering all I get is a white screen.

    I have tried Edge, and get the same results as Chrome

    I spoke to Aruba support in the UK yesterday they seemed to think this maybe because of a bug in the firmware, and then tried to upgrade it, however the agent wasn't successful, so then passed to a colleague here in Germany that stated 'It's up to you to upgrade the firmware' Even after I said I can't get through the credentials screen on Chrome, IE or Edge.

    Can anyone assist?

     



  • 2.  RE: White Screen after logging into Web GUI - Procurve 2530, 24 port switch

    Posted Feb 17, 2021 04:22 AM
    Hello,

    Are you able to console the switch?
    If yes what are you seeing in 'show log'


    Thanks!


  • 3.  RE: White Screen after logging into Web GUI - Procurve 2530, 24 port switch

    Posted Feb 18, 2021 11:25 PM

    @StuinDresden Hi, Can you try  clearing the browser cache and try enabling pop-up blocker.



  • 4.  RE: White Screen after logging into Web GUI - Procurve 2530, 24 port switch

    Posted Oct 11, 2024 10:27 AM

    @StuinDresden,

    Since you can log in via PuTTY, the credentials should be correct, but the persistent login box and white screen suggest there may be a firmware bug or browser compatibility issue.

    Have you tried clearing your browser cache or using a different device? 


    Original Message


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