CPPM Upgrade failed with error 'Pre-install task=30-prepare-second-partition failed' on a VM

[esupport]

Problem:

VM CPPM upgrade failed with the error:

ERROR - Setting up upgrade partition failed
ERROR - Exception performing upgrade: Pre-install task=30-prepare-second-partition failed

Diagnostics:

While trying to upgrade CPPM(VM) from one major version to another major version, upgrade might fail with below error:

Installing CPPM-x86_64-6.6.0.81015-upgrade.bin ...
Upgrading from image file=CPPM-x86_64-6.6.0.81015-upgrade.bin
Extracting image...
INFO - Backing up current config...
INFO - Starting backup. This may take some time...
INFO - Backup databases for AppPlatform
INFO - Backup databases for PolicyManager
INFO - Backup databases for PolicyManager
INFO - Backup databases for Insight
INFO - Backup complete
INFO - Setting up upgrade area. This could take a while...
ERROR - Setting up upgrade partition failed
ERROR - Exception performing upgrade: Pre-install task=30-prepare-second-partition failed
ERROR - Upgrade failed

Solution

Upgrade failure with this message could be the result of incorrect OVF deployment.

During OVF deployment, CPPM needs SCSI 0:0 and SCSI 0:1 to be provisioned using thick provisioning technique.

When SCSI 0:0 is thin provisioned with restrictions in provisioning size, it is possible that we might run into the upgrade failure error. Depending on the ClearPass version, the size of SCSI 0:0 can take anywhere between 17G, for CPPM version 6.6.2 and greater than 20G, for CPPM version 6.6+. 

Below screenshot shows that SCSI 0:0 was thin provisioned, where we ran into this upgrade failure.  

Since this is not an recommended deployment, we had to redeploy the Server with latest version.

[rajo7]

Hello,

I'm not able to upgrade from 6.6 to 6.7.

This is test enviroment where 6.6.0 was deplyed, tried to upgrade directly to 6.7 but got the following error:

Upgrading from image file=CPPM-x86_64-6.7.0.101814-upgrade.signed.tar
Extracting image...
INFO - CPPM-x86_64-6.7.0.101814-upgrade.signed.tar is signed
INFO - Backing up current config...
INFO - Starting backup. This may take some time...
INFO - Backup databases for AppPlatform
INFO - Backup databases for PolicyManager
INFO - Backup extensions
INFO - Backup databases for Insight
INFO - Backup complete
INFO - Setting up upgrade area. This could take a while...

INFO - Installing file system image...
ERROR - Exception performing upgrade: Post-install task=30-tips-files-setup failed
ERROR - Upgrade failed

Same error when trying to upgrade after updating to 6.6.8.

It is also fraustrating to download the image again after each attempt!

Any ideas?

Thanks!