Problem:
Email from Policy Manager and Guest failing with the error message "Could not convert socket to TLS".
Procedure to enable Admin service in Debug and collect Logs:
Note: Make sure to keep the Service in default Log Level after the testing.
javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Failed to verify server certificate(s)
If we are getting certificate verfication failed then the the SMTP servers certificate chain not in the ClearPass trust list Or not enabled in the Trust list.
If you have difficulties identify the certificate or if you still see the same error message, please contact TAC support to troubleshoot the issue further.
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