Error: User does not have permission to access user database service when clicking manage accounts

MVP Expert
MVP Expert
Problem:

Error: User <username> does not have permission to access user database service "ClearPass Policy Manager" while accessing Manage Accounts



Diagnostics:

Noticed below error while clicking "Manage Accounts".

 

From above screenshot, we can see that user "admin" is logged in as "IT Administrators" (operator profile) on "IT Administrators" operator profile

Navigate to Administration >> Operator Logins >> Profiles. Click "Edit"


 



Solution

Under User Roles for the operator profile, ensure "ClearPass​ Policy Manager" is selected. This is required to ensure the appropriate operator profile, in this example "IT Administrators" has required permission to view guest users in the database.

 

 

For effects to take place, logout from guest operator module and login again. You will now be able to view accounts listed under "Manage Accounts"

 

NOTE: The above configuration will also allow the user logging into operator profile to manage all user roles: Contractor, Guest and Employee. If the operator profile needs to be restricted for specific user roles, they can be checked.

Version history
Revision #:
2 of 2
Last update:
‎09-21-2018 05:21 AM
Updated by:
 
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