Onboarding in Publisher/Subscriber environment fails

Aruba Employee
Aruba Employee

Question : I have one publisher and one subscriber and want to onboard on the subscriber and after onboarding authenticate on the publisher.


Symptoms : I am trying to Onboard an Ipad  and get the following error when trying to Onboard. As you can see it is redirected to the subscriber and installing the root cert goes fine but then after typing in the username/password on the Onboarding page it ends up with the below error.

Error contacting publisher: SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086Smiley FrustratedSL routine:ssl3_GET_SERVER_CERTIFICATE:certificate verify failed.

User-added image

Cause : This error indicates the subscriber wasn't able to verify the publisher's SSL certificate.


Resolution : Server certificate did not have the full chain installed as HTTPS Server Certificate. I only had the server cert + intermediate cert while the root CA cert in trust list.

After we have  server cert + intermediate cert + CA cert installed as HTTPS Server Cert the issue will be resolved.

Version history
Revision #:
1 of 1
Last update:
‎07-14-2014 08:24 AM
Updated by:
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