Question : I am unable to add a new NAD device to CPPM
Environment Information : This issue is seen on CPPM 6.1.0 and to later 6.1 codes if the below discussed patch is not installed.
Symptoms : The WebUI freezes and does not allow users to make any changes on it.
Cause : This can be addressed by installing the "ClearPass 6.1 Admin UI issues patch" on the server.Details of the patch: This patch fixes the issue, where the Admin UI does not work properly on CPPM servers which have no Internet access.Download the patch from http://support.arubanetworks.com/DownloadSoftware/tabid/75/DMXModule/510/EntryId/10920/Default.aspx and upload it to CPPM as shown below.Navigate to "Administration » Agents and Software Updates » Software Updates" on CPPM and click on "Import Updates"NOTE: The file will not be visible on WebUI and we will install the patch from CLI.Login to CLI as "appadmin" and run the below commands.# system update -i <name of patch>This will install the patch and the issue will be addressed.Below is the list of issues which would be resolved by installing this patch.1: WebUI does not allow any changes to be made.2: Unable to add a new local user to CPPM.3: Unable to add a new NAD device.
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