Airheads Channel Group - Italy

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Aruba Employee

Difficoltà di accesso al Support Center di Aruba

Bentornati a tutti!

 

Rompo il silenzio estivo di questo gruppo con una breve comunicazione riguardo l'accesso al nostro sito di supporto.

Se vi é capitato provate a seguire le seguenti raccomandazioni.

 

 

Having difficulty to access the Aruba Support Center? Here is what to do.

 

The reason this happens is because the legacy Aruba partner portal (partners.arubanetworks.com) provided authorisation to the support portal. The legacy portal has been shut down since August 1st. In a small number of cases (< 5% of partner users) there is a discrepancy in the partner entitlement details.

 

If you run into this issue, please register on the site again. This would auto approve your login: https://support.arubanetworks.com/Default.aspx?TabId=55

 

Automatic registration approval is based on the approved domain list of the partner. Providing a serial# or contact would really help us close out the registration in case their domain is not within the approved list.

 

In case this does not work, please write a mail to aruba-wc@hpe.com regarding the issue. This team will re-enable your account.

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