Cloud Managed Networks

Hi,

Actually I have an issue while trying to configure AP-365RW to Aruba Central.

I have already added the device in Inventory on Central but it is not appearing on same.

And when I connect to SetMeUp, I'm redirected to the Virtual Controller UI.

Can you help & advise

Does the AP365 have access to the Internet? It will need a working DNS also assigned to the AP365 as well. Have you also assigned a subscription to the device in Central as well?

Run the below to confirm if the AP365 can reach Central.

https://www.arubanetworks.com/techdocs/CLI-Bank/Content/instant-cli/sh-ap-debug-cs.htm

Yes it does have internet connection & also subscribed it on central.

bc:9f:e4:c0:84:40# show ap debug cloud-server

IAP mgmt mode :local-mgmt
cloud config recved :FALSE
autojoin mode :disable
state diff :disable
Device Cert status :SUCCESS

Yeah, it is showing as local-mgmt. Are you able to provide the output of show log provision? Also what is the firmware version you are running on the AP365? There was a notification that certain IAPs shipped with Certificates which may have expired and will fail to connect to Central.

ARUBA-SA-20191219-PLVL08 - Aruba IAP Certificate Expiry (Rev-3) - Thursday, December 19, 2019 

Firmware version: ArubaOS Version 6.5.4.3-6.5.4.3 (build 61959 / label #61959)

bc:9f:e4:c0:84:40# show log provision

Provisioning Log
----------------
Time State Type Log Message
---- ----- ---- -----------
Mon Sep 21 12:46:04 2020 UAP ADP Warning ADP info: Not CAP-only sku
Mon Sep 21 12:46:06 2020 DHCP Option In progress Performing DHCP discovery
Mon Sep 21 12:46:06 2020 DHCP Option In progress DHCP lease of 192.168.75.71 obtained, lease time 259200 seconds
Mon Sep 21 12:46:23 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
Mon Sep 21 12:46:23 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
Mon Sep 21 12:46:28 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
Mon Sep 21 12:46:28 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
Mon Sep 21 12:46:33 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
Mon Sep 21 12:46:33 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
Mon Sep 21 12:46:39 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
Mon Sep 21 12:46:39 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
Mon Sep 21 12:46:44 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
Mon Sep 21 12:46:44 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
Mon Sep 21 12:46:49 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
Mon Sep 21 12:46:49 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
Mon Sep 21 12:46:54 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
Mon Sep 21 12:46:54 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
Mon Sep 21 12:46:59 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
Mon Sep 21 12:46:59 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
Mon Sep 21 12:47:04 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
Mon Sep 21 12:47:04 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
Mon Sep 21 12:47:09 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
Mon Sep 21 12:47:09 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
Mon Sep 21 12:47:14 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
Mon Sep 21 12:47:14 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
Mon Sep 21 12:47:19 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
Mon Sep 21 12:47:19 2020 UAP ADP Warning ADP info: ADP Failed: Re-booting
Mon Sep 21 12:47:19 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
Mon Sep 21 12:47:51 2020 UAP ADP Failed ADP error: /tmp/master_ip does not exist
Mon Sep 21 12:48:55 2020 Activate In progress Attempting provisioning via Activate server: device.arubanetworks.com
Mon Sep 21 12:48:56 2020 Activate Failed Before date error while loading local CA cert or establishing ssl connection
Mon Sep 21 12:48:56 2020 Activate Failed Provisioning failed: received an empty response from Activate server, aborting provisioning
Mon Sep 21 12:49:58 2020 Activate In progress Attempting provisioning via Activate server: device.arubanetworks.com
Mon Sep 21 12:49:58 2020 Activate Failed Before date error while loading local CA cert or establishing ssl connection
Mon Sep 21 12:49:58 2020 Activate Failed Provisioning failed: received an empty response from Activate server, aborting provisioning
Mon Sep 21 12:51:58 2020 Activate In progress Attempting provisioning via Activate server: device.arubanetworks.com
bc:9f:e4:c0:84:40# ping 8.8.8.8
Press 'q' to abort.
PING 8.8.8.8 (8.8.8.8): 56 data bytes
64 bytes from 8.8.8.8: icmp_seq=0 ttl=118 time=38.7 ms
64 bytes from 8.8.8.8: icmp_seq=1 ttl=118 time=41.5 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=118 time=38.3 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=118 time=39.2 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=118 time=38.3 ms

--- 8.8.8.8 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 38.3/39.2/41.5 ms

You've hit the cert issue as mentioned, upgrade the firmware to a supported version.

Mon Sep 21 12:49:58 2020 Activate Failed Before date error while loading local CA cert or establishing ssl connection

I checked my other AP firmware version and downloaded same & it WORKED!!

By the way, is there any chance that Aruba AP upgrades by itself, because the other ones, I did not need to upgrade them and on central I could see they were already on version 8.6.0.5.

Many thanks buddy. ✌

If they are part of the same broadcast domain and and of the same class, they will upgrade automatically. You can always configure firmware compliance to ensure that all APs are running a required version.

https://help.central.arubanetworks.com/latest/documentation/online_help/content/nms/maintenance/device-firmware-upgrade.htm

And glad it is all sorted now

Well noted Craig.

Many thanks.