Cloud Managed Networks

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Occasional Contributor I

Aruba Central - Guest Access - The cloud guest networks are not available.

Hi,

 

we have recently implemented Aruba IAP-305 with Aruba central at my company. The partner implemented a guest portal which is working fine but when I want to view information regardig the usage by our guest, most of the times I get a message saying that The cloud guest networks are not available. It does not matter which group I have selected, the message stays the same. Sometimes it is possible to select a network and view data.

 

 

What am I doing wrong here?


Accepted Solutions

Re: Aruba Central - Guest Access - The cloud guest networks are not available.

TAC support is bundled with central subscription.

 

Check attached pic on how to open one.

View solution in original post


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Re: Aruba Central - Guest Access - The cloud guest networks are not available.

Could you paste a screen shot please of the error?

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Occasional Contributor I

Re: Aruba Central - Guest Access - The cloud guest networks are not available.

Here you go. It does not matter which option i choose at the filter prompt; Default, All Groups or the custom group.

2018-03-07 10_35_39-Aruba Central.jpg

Any help would be appreciated.

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Re: Aruba Central - Guest Access - The cloud guest networks are not available.

We have notified this to engineering, and would advise a TAC case to look into it.

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Occasional Contributor I

Re: Aruba Central - Guest Access - The cloud guest networks are not available.

Thanks but how do I open a TAC case?

Re: Aruba Central - Guest Access - The cloud guest networks are not available.

TAC support is bundled with central subscription.

 

Check attached pic on how to open one.

View solution in original post

Highlighted
Occasional Contributor I

Re: Aruba Central - Guest Access - The cloud guest networks are not available.

The issue was related to differences in configuration of the group and the VC in that group. After removing the local overrides everything worked fine again.

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New Contributor

Re: Aruba Central - Guest Access - The cloud guest networks are not available.

How did you remove the local overrides?

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New Contributor

Re: Aruba Central - Guest Access - The cloud guest networks are not available.

Just in case anybody else is about to smash his AP against the wall because he can't find this option.

 

Go to your affected

 

Group -> Device -> Show Advanced -> Configuration Audit

 

There should be a yellow marker on the bottom right with a link

 

Manage local overrides

 

Type REMOVE in the field and confirm.

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