Cloud Managed Networks

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Forum to discuss all things related to HPE Aruba Networking Central and UXI Network Management, including deployment of managed networks, configuration, best practices, APIs, Cloud Guest, AIOps, Presence Analytics, and other included Applications
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Aruba Central - Lost connection with 9 IAP's

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  • 1.  Aruba Central - Lost connection with 9 IAP's

    Posted May 14, 2020 07:36 PM

    Hello,

    we lost connection with 9 IAP's.

     

    This is the status of the IAP's:

     

    show ap debug cloud-server

     

    IAP mgmt mode :athena-mgmt login
    cloud config recved :TRUE
    autojoin mode :disable
    state diff :disable
    Device Cert status :SUCCESS
    Aruba Central server :app1.central.arubanetworks.com
    Aruba Central Protocol :HTTPS
    Aruba Central status :Connecting
    Aruba Central fail reason :SSL ca cert error
    Aruba Central fail times :3

     

    show activate status

     

    Cloud Activation Key :
    Activate Server :device.arubanetworks.com
    Activate Status :connection-failed
    Activate fail reason :SSL ca cert error
    Provision interval :5 minutes

     

    Is there a fix for my problem ?



  • 2.  RE: Aruba Central - Lost connection with 9 IAP's

    EMPLOYEE
    Posted May 14, 2020 10:18 PM

    Did you get all the warning emails about upgrading your IAP software? What version of code is running on these IAPs?



  • 3.  RE: Aruba Central - Lost connection with 9 IAP's

    Posted May 15, 2020 02:32 AM

    I did run a local update on the iap's to version 8.5.0.3_72498.

    But still no connection to aruba central.

    I did not receive a warning e-mail.

     

    Do you have a link to this e-mail ?



  • 4.  RE: Aruba Central - Lost connection with 9 IAP's
    Best Answer

    MVP EXPERT
    Posted May 15, 2020 03:47 AM

    You'll need to upgrade to up 8.5.0.5 and higher. The issue is present in IAPs running 8.5.0.x prior to 8.5.0.5.

     

    *EDIT* Added the NOT affected products.

     

    IAPs running Instant version
- 8.6.0.2 and higher
- 8.5.0.5 and higher
- 8.4.0.6 and higher
- 8.3.0.11 and higher
- 6.5.4.15 and higher
- 6.4.4.8-4.2.4.16 and higher