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Contributor II

Empty CSV file downloaded from Central

Hi, I'm trying to get a CSV file from central regarding a VC's clients. The information is displayed in Central, but when I download that information as a CSV file I get an empty 0 byte .csv file.

 

I've tried with other screens and I do get data within those other .csv files.

 

Does anyone have a clue about what might be happening?

 

Thanks in advance.

 

Edit: IAP's firmware version is 8.4.0.6_73542 (in compliance with February 7th certificate's issue).


Accepted Solutions
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MVP

Re: Empty CSV file downloaded from Central

i have tried it and get the correct CSV file.

my IAP version is 8.5.0.3


If a reply adequately addresses your issue, please click on the "Accept as Solution"

View solution in original post

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Contributor II

Re: Empty CSV file downloaded from Central

I upgraded to 8.6.0.2 and the issue was fixed, thank you for your sugestion.

View solution in original post


All Replies
Highlighted
MVP

Re: Empty CSV file downloaded from Central

i have tried it and get the correct CSV file.

my IAP version is 8.5.0.3


If a reply adequately addresses your issue, please click on the "Accept as Solution"

View solution in original post

Highlighted
Contributor II

Re: Empty CSV file downloaded from Central

Thank you for your reply.

 

Are you aware that 8.5.0.3 needs to be updated to 8.5.0.5 if you use Central, Activate or Airwave for IAP?

 

The certificate expiry error bug is fixed in following software patches of all the supported release versions:

Instant Patch

Release Date

6.4.4.8-4.2.4.16

19-Dec-2019 (Posted)

6.5.4.15

20-Dec-2019 (Posted)

8.3.0.11

21-Dec-2019 (Posted)

8.4.0.6

17-Dec-2019 (Posted)

8.5.0.5

09-Dec-2019 (Posted)

8.6.0.2

07-Jan-2020

I will see if I can upgrade to 8.5 or 8.6 to see if the issue is fixed.

Highlighted
Contributor II

Re: Empty CSV file downloaded from Central

I upgraded to 8.6.0.2 and the issue was fixed, thank you for your sugestion.

View solution in original post

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