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My IAP cluster showing offline in Aruba Central

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  • 1.  My IAP cluster showing offline in Aruba Central

    Posted Sep 23, 2020 02:00 AM

    Hi All,

     

    All AP in my cluster joining aruba central are showing offline.

    But I can ping all devices in my office. I go login to ssh and cant login via locally and also via central.(All AP are assign subscription) 

    Firmware version is 8.5.0.4_72900

    Any suggestions to my problem?

    Zayar_0-1600840797328.png

     



  • 2.  RE: My IAP cluster showing offline in Aruba Central

    Posted Sep 23, 2020 03:49 AM

    As I manage to login to my devices I collect some log 

     

    AP-06# show provision state

    UAP platform :no
    Provisioning finished :yes
    Source of rule in flash :cloud
    Type of rule in flash :Central
    Central server of rule in flash :app1.central.arubanetworks.com
    Valid rule retrieved :yes
    Cloud rule change :no
    Mandatory upgrade received:no
    Ready for Mandatory upgrade:no
    mandatory upgrade url set:no
    Interval of provision rule check (Mins) :10080
    Next round of provision remains (Mins) :5601
    Max provision interval (Mins) :10080
    Time elapsed from last register request :0
    AP-06# show activate status

    IAP MAC Address :38:17:c3:c3:7f:5c
    IAP Serial Number :CNF3J0T3BL
    Cloud Activation Key :ZJYVZFBX
    Activate Server :device.arubanetworks.com
    Activate Status :fail-prov-no-rule
    Last provision time :2020-07-18 22:44:53
    Provision interval :10080 minutes
    AP-06# show ap debug cloud-server

    IAP mgmt mode :local-mgmt
    cloud config recved :TRUE
    state diff :disable
    Device Cert status :SUCCESS



  • 3.  RE: My IAP cluster showing offline in Aruba Central

    MVP EXPERT
    Posted Sep 23, 2020 06:54 AM

    You need to upgrade the firmware version as the Certificate issue will be present on your version of code and will fail to connect to Central.

     

    ARUBA-SA-20191219-PLVL08 - Aruba IAP Certificate Expiry (Rev-3) - Thursday, December 19, 2019

     

    Make sure all of your APs within Central & the cluster are assigned a subscription. If the Master AP transitions to another AP which does not have a Central subscription assigned it will show the whole cluster as offline. 



     



  • 4.  RE: My IAP cluster showing offline in Aruba Central

    Posted Sep 23, 2020 07:06 AM

    Thanks bro. Unfortunately, I forget the local AP password to upgrade the firmware. How can I do ? Am I need to hard reset all ap in the cluster?

    And how can I get the latest firmware please?



  • 5.  RE: My IAP cluster showing offline in Aruba Central

    MVP EXPERT
    Posted Sep 23, 2020 07:30 AM

    If you can login to the GUI via the Virtual Controller (I suspect you can since you have CLI access...).select the Maintenance tab then Firmware and upgrade the IAP accordingly.



  • 6.  RE: My IAP cluster showing offline in Aruba Central

    Posted Sep 23, 2020 10:18 AM

    As I cant login to CLI, I cant also login to GUI bro .



  • 7.  RE: My IAP cluster showing offline in Aruba Central

    EMPLOYEE
    Posted Sep 23, 2020 09:24 AM

    Did you already verify that all of your APs, but most specific AP06 have an active Central subscription? The 'fail-no-prov-rule' might indicate that the AP that is the VC is not subscribed in Central. All your APs should be subscribed.



  • 8.  RE: My IAP cluster showing offline in Aruba Central

    Posted Sep 23, 2020 10:22 AM

    Hi Bro,

     

    Sorry for my confusing post, the AP-06 in one of my clusters which has no subscription and I can login to CLI  I collect log can enter CLI and I have another cluster that cant login to CLI or GUI to collect log and showing offline in Central but it still has subscribtion bro.

    I already try to open TAC but it showing me like this .

    Thanks for your comments.

     

    Zayar_0-1600870887346.jpeg

     



  • 9.  RE: My IAP cluster showing offline in Aruba Central

    EMPLOYEE
    Posted Sep 24, 2020 10:57 AM

    Looks like your account to the support portal has not been activated. Probably best is to reach out to them over the phone: https://www.arubanetworks.com/support-services/contact-support/ and have your account activated at the same time.



  • 10.  RE: My IAP cluster showing offline in Aruba Central

    Posted Sep 24, 2020 11:40 AM

    How could I activate my account ?



  • 11.  RE: My IAP cluster showing offline in Aruba Central

    EMPLOYEE
    Posted Sep 29, 2020 05:04 AM

    In most cases that happens automatically if you enter serial numbers or contract id's. It looks like it didn't in your case, and then it is best to work through your reseller or Aruba Sales team, or directly call TAC to get the issue fixed.

     

    Contact details and phone numbers are available here: https://www.arubanetworks.com/support-services/contact-support/



  • 12.  RE: My IAP cluster showing offline in Aruba Central

    Posted Nov 16, 2020 11:42 PM
    Hi Bro,

    Sorry for my delay , after checking my APs for firmware upgrade from GUI found following issue

    I didnot find the firmware from aruba manually
    How can I manually download firmware from Aruba.



    ------------------------------
    Zayar Naing Htoo
    ------------------------------

    Original Message


  • 13.  RE: My IAP cluster showing offline in Aruba Central

    MVP EXPERT
    Posted Nov 17, 2020 02:32 AM
    Have the IAPs been assigned a DNS Server and access to the internet? If you not you can manually download the firmware file from asp.arubanetworks.com

    ------------------------------
    Craig Syme
    ------------------------------

    Original Message


  • 14.  RE: My IAP cluster showing offline in Aruba Central

    Posted Nov 17, 2020 02:47 AM
    Yes Bro I can ping 8.8.8.8 from Controller CLI.

    For manually download ,I cant access to this site bro.

    ------------------------------
    Zayar Naing Htoo
    ------------------------------

    Original Message


  • 15.  RE: My IAP cluster showing offline in Aruba Central

    EMPLOYEE
    Posted Nov 17, 2020 03:14 AM
    This indicates that the AP has not the appropiate access to the Internet.
    Pinging 8.8.8.8 does not proove that full access to the WWW is granted.
    Firewall could be in place which blocks traffic in some cases.

    You can access Support Page with Software Download at https://asp.arubanetworks.com

    Another thing, aren´t your APs managed by Central or are you doing management by the VC?
    Original Message


  • 16.  RE: My IAP cluster showing offline in Aruba Central

    Posted Nov 18, 2020 02:58 AM
    Thanks bro . My APs are managed by Central but the I miss to upgrade requirement firmware from central and APs are showing offline.
    So I need to upgrade with VC for locally.

    ------------------------------
    Zayar Naing Htoo
    ------------------------------

    Original Message


  • 17.  RE: My IAP cluster showing offline in Aruba Central

    Posted Sep 08, 2023 10:54 AM

    Hi Zayar,

    Good day to you!

    I am also facing this Aruba AP offline issue. I can ping and login in the CLI, but in Aruba Central, we can see all APs are offline.

    For now, I am temporarily using login VC AP in the CLI and executing this command: Sh ap debug cloud-server and then execute this command: debug-cloud-server (Aruba central IP) websocket. After this command, all Aruba APs are shown online in Aruba Central.

    Can you please help resolve this case?


    Original Message