How to collect AP tech-support logs from the controller as a file?

MVP Expert
MVP Expert

How to collect AP tech-support logs from the controller as a file?


To generate the AP tech-support log as a file on the controller:

# show ap tech-support ap-name <AP-NAME> <AP-NAME-Techsupport.log>  

​Then to copy the file from the controller to a TFTP server:

# copy flash: <AP-NAME-Techsupport.log>  tftp: <TFTP server IP> <AP-NAME-Techsupport.log>



(Rajaguru-3600) #show ap active

Active AP Table
Name      Group             IP Address    11g Clients  11g Ch/EIRP/MaxEIRP  11a Clients  11a Ch/EIRP/MaxEIRP  AP Type  Flags  Uptime      Outer IP
----      -----             ----------    -----------  -------------------  -----------  -------------------  -------  -----  ------      --------
103-AP-1  INFINITE-Local-1  0            AP:HT:11/6/22        0            AP:HT:48-/6/18       103             3h:59m:25s  N/A

Flags: 1 = 802.1x authenticated AP; 2 = Using IKE version 2;
       A = Enet1 in active/standby mode;  B = Battery Boost On; C = Cellular;
       D = Disconn. Extra Calls On; E = Wired AP enabled; F = AP failed 802.1x authentication;
       H = Hotspot Enabled; K = 802.11K Enabled; L = Client Balancing Enabled; M = Mesh;
       N = 802.11b protection disabled; P = PPPOE; R = Remote AP;
       S = AP connected as standby; X = Maintenance Mode;
       a = Reduce ARP packets in the air; d = Drop Mcast/Bcast On; u = Custom-Cert RAP;
       r = 802.11r Enabled

Channel followed by "*" indicates channel selected due to unsupported configured channel.
"Spectrum" followed by "^" indicates Local Spectrum Override in effect.

Num APs:1

(Rajaguru-3600) #show ap tech-support ap-name 103-AP-1 103-AP-1-Techsupport.log

(Rajaguru-3600) #dir

-rw-r--r--    1 root     root       411285 Nov 25 23:19 103-AP-1-Techsupport.log
-rw-r--r--    1 root     root        37220 Nov 25 21:20 default.cfg
drwxr-xr-x    3 root     root         1024 Oct 25 02:28 fieldCerts
-rw-r--r--    1 root     root      2663697 Sep 24 11:08 flashbackup.tar.gz
-rw-r--r--    2 root     root        12771 Oct 25 02:37 original.cfg
drwx------    2 root     root         1024 Oct 25 02:27 tpm

(Rajaguru-3600) #copy flash: 103-AP-1-Techsupport.log tftp: 103-AP-1-Techsupport.log


The file from the controller can also be copied to FTP, SCP or USB.

(Rajaguru-3600) #copy flash: 103-AP-1-Techsupport.log ?
flash:                  Copy to the flash file system
ftp:                    Ftp file system
scp:                    Secure file Transfer
tftp:                   TFTP file system
usb:                    USB Storage



The AP tech-support can be collected only from the controller where the AP is active.


Version history
Revision #:
2 of 2
Last update:
‎03-07-2016 02:55 PM
Updated by:
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