What are the most common reasons for an RN-AP to not come up on an Aruba controller?

Aruba Employee
Aruba Employee

Product and Software: This article applies to all Aruba controllers and Remote-Networking OS versions.


An RN-AP does not come up on an Aruba controller for these common reasons:


  • The controller IP address is incorrectly provisioned on the AP.
  • The certificate is corrupted on AP or the TPM module is not present on the controller. Only the 3000, 5000, and 6000 series controllers support TPM modules for certificate-based IPsec authentication. For others, only PSK-based IPsec authentication is possible.
  • LMS or Backup-LMS IP is not configured properly.
  • No route exists between the controller and the AP.
  • For PSK-based authentication, the PSK, username, or password has been configured incorrectly.
  • The MAC address not present in the whitelist.
  • The provisioning profile is incorrectly configured for APs.
Version history
Revision #:
1 of 1
Last update:
‎07-03-2014 11:16 AM
Updated by:
Labels (1)
Tags (2)
Search Airheads
Showing results for 
Search instead for 
Did you mean: