Why UCC Call quality info showing as unknown for Voice clients in UCC Dashboard as well as in CLI?
UCC Call quality showing unknown for Voice clients in the UCC Dashboard as well as in CLI
show ucc call-info cdrs
CDRS: ----- CDR ID UCC Call ID Client IP Client MAC Client Name ALG Dir Called to Dur(sec) Orig Time Status Reason Call Type UCC Score Quality Client Health MOS ------ ----------- --------- ---------- ----------- --- --- --------- -------- --------- ------ ------ --------- --------- ------- ------------- --- 201771 201563 10.128.234.21 00:1f:9e:8b:4a:05 537071 SCCP OG 3824 3704780 Mar 10 10:44:17 ACTIVE NA Voice NA NA 84 NA 201669 201462 10.128.235.23 00:25:84:60:a0:2b 537118 SCCP OG 7130 3706175 Mar 10 10:21:02 ACTIVE NA Voice NA NA 0 NA 193027 192825 10.128.236.49 00:21:a0:24:bf:9d 537995 SCCP OG 7019 4233790 Mar 4 07:47:27 ALERTING NA NA NA NA 79 NA
From the datapath session we observed the clients are registered with multiple call managers.
show datapath session table 10.128.235.13
Source IP Destination IP Prot SPort DPort Cntr Prio ToS Age Destination TAge Packets Bytes Flags --------------- --------------- ---- ----- ----- ----- ---- --- --- ----------- ---- --------- --------- --------------- 10.128.235.13 10.128.3.45 6 1278 2000 0/0 6 40 0 tunnel 461 70d 0 0 HCI 0/0 0 0 0 local 10.128.235.13 10.116.1.46 6 1279 2000 0/0 6 40 1 tunnel 461 707 0 0 HCI 0/0 0 0 0 local 10.116.1.46 10.128.235.13 6 2000 1279 0/0 6 40 1 tunnel 461 707 0 0 HI 0/0 0 0 0 local 10.128.3.45 10.128.235.13 6 2000 1278 0/0 6 40 1 tunnel 461 70d 0 0 HI 0/0 0 0 0 local
Deployments with multiple call managers are currently not supported by SCCP ALG hence the scores will not be calculated.
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