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Aruba 275 Series AP went down and not Joining Controller

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  • 1.  Aruba 275 Series AP went down and not Joining Controller

    Posted Sep 27, 2018 09:21 AM

    Dear Gurus , 

     

    I need your help regarding one issue whcih we are facing in our network . We have deployed Aruba 275 Series AP, in our infra , 10 of Our outdoor AP, went down instantly . We have recovered 7 AP,s but 3 AP,s are still able to join the Controller .Could you please suggest what could be the issue for this problem and how we can start troubleshooting that ( we have checked they are in the correct vlan and port shut / no shut is also done ).

     

    Thanks and Regards ,

    Muddy 



  • 2.  RE: Aruba 275 Series AP went down and not Joining Controller

    EMPLOYEE
    Posted Sep 27, 2018 09:23 AM

    We don't have enough information to understand what could be wrong.  Was there an infrastructure event?



  • 3.  RE: Aruba 275 Series AP went down and not Joining Controller

    Posted Sep 27, 2018 10:27 AM

    Hi Joseph , 

    The switch got restarted because of power failure and than AP,s went down .



  • 4.  RE: Aruba 275 Series AP went down and not Joining Controller

    Posted Sep 27, 2018 10:28 AM

    The issue is this that i also dont have USB console cable which i can use for checking the logs in AP.



  • 5.  RE: Aruba 275 Series AP went down and not Joining Controller

    EMPLOYEE
    Posted Sep 27, 2018 10:41 AM

    What discovery method do the access points use to find the controller?

    Are you using high powered POE to power those access points?

    Are you using mesh?