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Highlighted
Occasional Contributor I

Aruba AP 505 Random Disconnects

Hi Folks

 

I have recently inherited an Aruba AP wireless setup.

I have never used Aruba AP's before

 

I have 9 AP's in the building but every now and again some users cannot connect to the SSID's but the AP's can be pinged and are online.

Any help is much appriciated. please see below for the config

 

version 8.6.0.0-8.6.0
virtual-controller-country IE
virtual-controller-key 6266b38c01bc0dd2ad0178acb84200ed81a6bd4349d3ef2bb7
name SetMeUp-C1:98:22
terminal-access
clock timezone none 00 00
rf-band all

allow-new-aps

allowed-ap b8:3a:
allowed-ap b8:3a:
allowed-ap b8:3a:
allowed-ap b8:3a:
allowed-ap b8:3a:
allowed-ap b8:3a:
allowed-ap b8:3a:
allowed-ap b8:3a:
allowed-ap b8:3a:
allowed-ap b8:3a:
allowed-ap b8:3a:
allowed-ap b8:3a:

 

arm
wide-bands 5ghz
min-tx-power 12
max-tx-power 18
band-steering-mode prefer-5ghz
air-time-fairness-mode default-access
channel-quality-aware-arm-disable
client-aware
scanning
client-match

rf dot11g-radio-profile
max-distance 0
max-tx-power 9
min-tx-power 6
disable-arm-wids-functions off
free-channel-index 40

rf dot11a-radio-profile
max-distance 0
max-tx-power 18
min-tx-power 12
disable-arm-wids-functions off


syslog-level warn ap-debug
syslog-level warn network
syslog-level warn security
syslog-level warn system
syslog-level warn user
syslog-level warn user-debug
syslog-level warn wireless

 

extended-ssid

 

 

 


Accepted Solutions
Highlighted
Contributor II

Re: Aruba AP 505 Random Disconnects

Here's what I reccomend...

 

1.  Disable HIGH EFFICIENCY on the SSID

 

Your settings on the radios appear to be good, no changes required.

 

Check with the laptop vendor for any updated wireless drivers.

 

2.  If the disconnects are still occuring, check for a firmware upgrade on the AP's.

 

If all else fails, you're going to have to contact TAC to open a case.

View solution in original post


All Replies
Highlighted
Contributor II

Re: Aruba AP 505 Random Disconnects

Do you see any pattern on the disconnects?

Is it any specific type of client/hardware?

 

Can you post your SSID configuration?

Highlighted
Occasional Contributor I

Re: Aruba AP 505 Random Disconnects

I can't see any pattern.

i have attached my SSID and ARM settings

Thanks

Highlighted
Contributor II

Re: Aruba AP 505 Random Disconnects

What is the exact firmware version installed on the cluster?

What are the types of devices / OS affected ?

 

Highlighted
Occasional Contributor I

Re: Aruba AP 505 Random Disconnects

They are Windows 10 Laptops

NameAruba Operating System Software
Type505
Build Time2020-04-02 23:31:33 UTC (build 74969) by p4build
Version8.6.0.4

Current Version 8.6.0.4_74969

Highlighted
Contributor II

Re: Aruba AP 505 Random Disconnects

Here's what I reccomend...

 

1.  Disable HIGH EFFICIENCY on the SSID

 

Your settings on the radios appear to be good, no changes required.

 

Check with the laptop vendor for any updated wireless drivers.

 

2.  If the disconnects are still occuring, check for a firmware upgrade on the AP's.

 

If all else fails, you're going to have to contact TAC to open a case.

View solution in original post

Highlighted
Occasional Contributor I

Re: Aruba AP 505 Random Disconnects

Thanks a million for all your help.

I have disabled High Efficiency and will reply with the results in a few days. Having read up on it, it looks like it could be the cause of the issue.

I'll let you know. Thanks again 

Highlighted
MVP

Re: Aruba AP 505 Random Disconnects

did that help?

is the issue resolved?


If a reply adequately addresses your issue, please click on the "Accept as Solution"
Highlighted
Occasional Contributor I

Re: Aruba AP 505 Random Disconnects

HI

 

Issue is resolved High Effiency was the cause of the problem.

Thanks so much for the help

 

 

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