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Frequent Contributor I

Aruba Central UCC

Hello all,

With the UCC module in Central calls are categorised as Good/Fair/Poor, can you please explain how the client health % and quality score are calculated?


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MVP

Re: Aruba Central UCC

The categories are based on UCC score which uses latency/Jitter/packet loss the scale is 0-100, where 70-100 is good, 30-70 is fair and less then 30 is poor. Central also adds the MOS score analysis as well, where 3.5 and greater is good, 2-3.5 is fair and anything less than that is poor.

 


If a reply adequately addresses your issue, please click on the "Accept as Solution"

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All Replies
MVP

Re: Aruba Central UCC

The categories are based on UCC score which uses latency/Jitter/packet loss the scale is 0-100, where 70-100 is good, 30-70 is fair and less then 30 is poor. Central also adds the MOS score analysis as well, where 3.5 and greater is good, 2-3.5 is fair and anything less than that is poor.

 


If a reply adequately addresses your issue, please click on the "Accept as Solution"

View solution in original post

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Frequent Contributor I

Re: Aruba Central UCC

Great! Thanks for the confirmation

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