Controllerless Networks

Got my Aruba Central account, very exciting.

 

1. Doesn't discover my devices (which I expected)

2. It says to log into my IAP cluster and goto Maintenance Tab and find the Cloud activation key

 

This key does not seem to exist. I assume the devices are supposed to be registered somehow?

My IAP is in activate but nowhere do I see a cloud activation key

 

I'd like to add an IAP to this beautiful product.

What version of IAP SW are you running? The minimum is v.6.2.1.0-3.3.0.3.   Here is a screen capture of my IAP running the recent v.3.4.

 

I have the same question.  I'm running FW 6.2.1.0-3.4.0.1_39461 and don't see where to add my cloud key to the site so it's seen.

Click the "Where are my devices" link and it will ask you to enter the keys manually.

 

 

 

interesting.  Doesn't work in chrome, but I see it in IE 10.

 

Any who, I add my cloud code and mac add of the VC in both : delimited and non delimited.  I get failed to add the device.

Running 3.4.0.2

I don't see it.

 

I just found out the possible reason why I don't see it is because my RAP-109 are beta units and the serial number is only 3 digits.

Logged into another one of my IAP clusters and I have the validation key.

 

 

 

what mac address did you use to add it and how did you delimit it?

i cant add the MAC i use 00:0b and without delimits, i use chrome and internet explorer

 

 

 

 

Hi there

 

We are noticing some sync issues in our backend that is causing this for some of our users. We are actively working on this. We expect that this should work in the next 2-3 hours.. I will send an update on this forum as soon as this is available.

 

Thanks

Rajeev

Hello All, 

 

If you do not have the MAC address of your IAP handy, here is an easy way to pull this from the IAP UI.

 

Step 1: Click on More -> Support

 

 

Step 2: Pick a ‘Target AP’

Step 3: Select Command ‘AP Datapath Bridge Table’

Step 4: Pick the MAC address that has destination ‘Local’

 

The MAC address along with the cloud activation key will enable you to add your device to Aruba Central

 

Typically users will not have to manually add devices. We will populate the list of APs automatically based on the customers purchase history. 

 

 

'show ap ids radio' is a quicker method

 

IAP-QC-MON-DVO01-WAP2# show ap ids radio

Swarm Radio Whitelist
---------------------
Radio MAC Address  AP MAC Address
-----------------  --------------
6c:f3:7f:d1:36:30  6c:f3:7f:c5:13:62
6c:f3:7f:d1:37:00  6c:f3:7f:c5:13:70
6c:f3:7f:d1:36:20  6c:f3:7f:c5:13:62
6c:f3:7f:d1:37:10  6c:f3:7f:c5:13:70
IAP-QC-MON-DVO01-WAP2#

Agreed. If you have CLI access then this is quicker :)

I've added my IAP and assigned a licence to it. It doesn't appear in 'Monitoring' for anywhere except for 'Device Management', am I missing a step?

 

Chris

 

Chris - please send me your MAC address and I can take a look. How long has it been since you bound the device? It usually takes a couple of minutes before it starts checking in.

@srinip,

 

I've tried to ADD my IAP RAP-3WN and receive "failed to add the device". My MAC are 000b8682ea94. 

 

Can you check for me, please?

 

 

 

Regards,

Paulo Raponi

I have the same problem with a IAP 105. This is my MAC address: d8c7c8cafb12

 

Thank you!

I still can't add my VC's.  Is this normal?  I know you were looking into it yesterday, is this still an issue today?

I put in my cloud key and try the MAC in the following formats

6c:f3:7f:ca:cd:83

6cf3.7fca.cd83

6cf37fcacd83

 

it doesn't seem to matter.

 

Any suggestions?

I was able to add is using D8:C7:C8:C4:69:CC format. It's only got 1 trial license so I can't really do anything though.

Thanks.  I tried to do it with all Caps and colon delimited as you did, but no joy.  I think I may be seeing the backend problem discussed on page 1.  I will keep trying.

Now that my IAP shows up in Device Management and I have assigned the 1 license I have.
How long before I see it on Central being monitored?

Any way I can see traffic from the AP attempting to talk to Central?
Anything special, like particular ports needing to be opened?

Hello All,

 

We are investigating each of these cases mentioned in the thread above. I will reach out to you individually to follow up.

Add me to the list - MAC 24:DE:C6:C2:DF:0E

 

Same Issues "Failed to add ..."

My MAC is 00:0b:86:82:a2:97

Can any of you try to the following:

 

1. Provision a new AP into a new group and import the settings, call it A

 

2. Create a new empty group in central, call it B

 

Move your AP from Group A to Group B, your SSID should disappear since nothing is configured.

 

Move you AP back to Group A and see if your IAP gets all of its settings back.

My IAP is now asking for a country code, still retains the static IP it has. Did not configure a VC IP.

 

I'm interested to know if someone else can reproduce this before I fire off an email.

 

EDIT: Now I see a little red ! next to my AP and see the following screenshot (attached)

 

I click on resolve and It does resolve the issue.

Wondering why I need to resolve manually instead of having Central push automatically?

 

EDIT (wow another edit...sorry):

I did it again for a new group and same situation.

Moving from group a to group c and then back to group a forces you to resolve manually.

Not scalable in my opinion if you have hundreds of APs.

 

Things I would like to see in Central:

1. Group cloning (in order to save time configuring a new group_

2. Under groups, possibly some folder structure in order to sort APs.

 

@Pasquale

 

1. Group Cloning is on the roadmap. 

2. I am unclear about the folder structure request. You should be able to sort APs from the Monitoring -> Access Points page. Please help me understand.

---

@srinip wrote:

@Pasquale

 

1. Group Cloning is on the roadmap. 

2. I am unclear about the folder structure request. You should be able to sort APs from the Monitoring -> Access Points page. Please help me understand.

---

Under the Andrei group (attached) you can see my AP, I am referring to adding folders under Andrei. If have a 5 different locations and would like to group my APs according to location by using folders.

 

I can then easily navigate to the AP I want from there and it should bring me to the Access Point page.

 

p.s. I can never attached pictures, it always says my post exceeds 20,000 characters/...

Got it....let me describe the way I see your use case and you can tell me if this would suffice your requirement for now....

 

1. The entries you see under each group in the left hand pane are for the Virtual Controllers (VC).

2. You can click on the Virtual controller in the left hand pane and this will change the context in the main pane to be specific to that particular VC. So in other words...this would be analogous to the folder heirarchy you are mentioning.

 

Assuming that you have 1 cluster (1 virtual controller with multiple APs) per location...the Virtual controller entry in the left hand pane under the group..becomes your folder! This enables you to share configuration across multiple virtual controllers (within a group) while giving you the flexibility to view information on a per VC basis.

 

 

Perfect. Exactly. Said it better than I did

I made the mistake of assuming those were APs to the left but yes they are VCs.


"Assuming that you have 1 cluster (1 virtual controller with multiple APs) per location...the Virtual controller entry in the left hand pane under the group..becomes your folder! This enables you to share configuration across multiple virtual controllers (within a group) while giving you the flexibility to view information on a per VC basis."
The group then would be for the customer and the VCs below it will be for individual locations for that customer. What happens if I don't name my VC appropriately and leave the default.
I have no way of identifying which VC is for which location.

If I had:
Group A
Site A
VC
Site B
VC
.
.
.
This would allow greater granularity.

Does this make sense?

Thanks,
Pasquale

It does...we will definitely consider it. 

 

Thanks for the feedback!

I too am having issues with adding any devices....."Failed to add the device" error message.

What happens if I assign a license with my device using my account. I then remove this license for a particular AP.

A colleague of mine logs in with his account, he does not see any of the devices registered to our company and therefore cannot assign a license to the same particular AP.
How do we go about this?

@Pasquale  reg: license.

 

Your colleague should also be able to see the device list under Maintenance -> Device Management as long as he is an admin user. Please make sure he is looking under "All Groups" and not a speicfic group.

Yes that worked thank you.

Still can't add devices...  I am sure someone is working on it and all but maybe they could post some status updates?  

I cant add devices either, I'm getting the "failed to add device" messages as well.

Has anyone noticed that when you remove a license from an AP, it takes a very long time for that AP to become unmanaged?

It has been 20 min since I removed the license from Central and I still cannot make any changes on the AP itself

Still not manageable.
Since rebooting the AP via the CLI is allowed (not allowed in the webui)
I rebooted it and now I can manage it.

I can't add devices either, I'm getting the "failed to add device" messages .

Cloud Activation Key: XAWBN3VS
Mac Address: 24:de:c6:c3:44:7d

Still having the same problem with Manually Add Device, got error message : "Failed to add the device."

Here is activation code and MAC Address :

 

N6OB3PXU
24: DE:C6:C4:A7:6F

I also cannot add devices. I have only tried my IAP in my home lab.

MAC address: 6c:f3:7f:c6:2b:a4

Hi

My activation code is:       VYVBYQLG

MAC ADR VC iAP            6c:f3:7f:c8:f9:53

 

mesage: 

https://naw3.central.arubanetworks.com

Failed to add the device.

 

Whats is wrong here?

I would like to bring this thread back to life. I am also failing to add devices to my cloud account and saw no resolution. I would really like to demo the cloud service.

 

Thanks

Hello folks,

 

We have been resolving some of these corner cases where the IAP addition was failing over the past several weeks. I wanted to check in with the folks on this thread and see if anyone else is still running into this issue. If so, please send me your device MAC addresses and your Central login email address. 

 

Thanks for your patience.

 

Srini

Trying this on my RAP3WN, have reset it and tried three different recent releases (including 6.2.1.0-3.3.0.3) and never get a key.

 

 

 

 

Hello all,

 

I have the same Problem. I want to test Aruba Central. But i cannot add my Device.

I get this errror "Device addition failed. Please retry adding device again after some time."

My MAC is: 84D47EC11DC4

 

Thanks