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Aruba VC UI stuck on IAP335

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  • 1.  Aruba VC UI stuck on IAP335

    Posted Jul 03, 2017 05:20 AM
      |   view attached

    Hi

     

    Last week i set up 5 IPA335 on our site, replacing Dell IAP135 APs.

    They worked fine, but today i wanted to login to the VC WebUI and saw that its stuck (see attached screenshot). I tried both Firefox and Internet Explorer 11

    What can i do to fix this problem?

    The IAPs are running 6.5.0.0 (base firmware that was pre-installed).

     

    Cheers

     

    Thomy



  • 2.  RE: Aruba VC UI stuck on IAP335

    MVP EXPERT
    Posted Jul 03, 2017 05:36 AM

    Are you able to confirm the exact version you are running, there will be some further versions appended after e.g 6.5.0.0-x.x.x.x

     

    Have you tried upgrading to the latest available firmware (6.5.3)? Currently the browsers which are supported in 6.5.3 are: 

     

    SupportedBrowsers.JPG

     

    Unfortunately I cannot find the release notes for 6.5.0 to confirm the exact supported browser versions.



  • 3.  RE: Aruba VC UI stuck on IAP335

    Posted Jul 03, 2017 06:02 AM

    Aruba Operating System Software.
    ArubaOS (MODEL: 335), Version 6.5.0.0-4.3.0.0
    Website: http://www.arubanetworks.com
    (c) Copyright 2015 Hewlett Packard Enterprise Development LP.
    Compiled on 2016-09-12 at 02:34:51 PDT (build 56428) by p4build
    FIPS Mode :disabled

     

    Please tell me the CLI commands (as the WebUI doesn't work) to upgrade.

    I already have the firmware file 6.5.1.0-4.3.1.3_59179



  • 4.  RE: Aruba VC UI stuck on IAP335

    MVP EXPERT


  • 5.  RE: Aruba VC UI stuck on IAP335

    Posted Jul 03, 2017 06:10 AM

    Hi

     

    Thanks a lot so far. One last question, should i do the update only on the IAP master AP (if so how to i find out which it is) and it gets then downloaded to all APs in a row?



  • 6.  RE: Aruba VC UI stuck on IAP335

    MVP EXPERT
    Posted Jul 03, 2017 06:15 AM

    Hey, that is correct. If you login via the Virtual Controller IP, this will take you to the master IAP. If you do not have a VC configured then use the below command to find out the master IAP.

     

    show summary | include "Master IP Address"

    The image will automatically be pushed out to all IAP's in the same cluster. If you have a mixed-class IAP enviroment, make sure you have all the required software images.