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Aruba-VIA, Client cannot reach the controller.

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  • 1.  Aruba-VIA, Client cannot reach the controller.

    Posted Nov 21, 2017 12:47 PM

    Hi Guy,

     

    My first time to testing Aruba-VIA with the controller. Clients are WIN & iPhone.

    On clients, enter public IP and username&password that created on internal DB and associated to VIA-profile.

    Client can reach the controller, verified by log on the controller that see client's public IP.

    Error message on VIA client is "Controller not responding".

    Firewall allows port udp/500, udp/4500, tcp/443, tcp/4343, icmp.

     

    Could you please help to find the root cause?



  • 2.  RE: Aruba-VIA, Client cannot reach the controller.

    EMPLOYEE
    Posted Nov 21, 2017 01:12 PM

    Did you first try to point the clients to the controller's inner ip address while inside your network to see if it works?  There are many things that could be wrong with your setup.

     

     



  • 3.  RE: Aruba-VIA, Client cannot reach the controller.
    Best Answer

    Posted Nov 27, 2017 10:49 PM

    Hi Colin,

     

    Thank you for advise.

    I did as your advise and I found some missing configuration in VIA connection. Now it is fine.

     



  • 4.  RE: Aruba-VIA, Client cannot reach the controller.

    Posted Dec 26, 2017 12:07 AM

    Do you have steps to do this?

    Does it setup in VIA connection?