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Clearpass Extension installation issues

I've hit a brick wall with a clearpass installation i am working on. I'm attempting to install an extension from the store and i keep receiving the error "Error creating extension instance: store lookup failed"

The funny thing is im able to see what stores are available, so i tried a few different stores and get the same issue. Ive confirmed no proxy is blocking access etc.

has anyone else run into this before? i had a good search through the airheads forum and couldnt find anything relevant

mkk
Contributor II

Re: Clearpass Extension installation issues

What firmware version do you use? I dont have a lot experience with extententions but in my 6.7.7 deployment i can successfull download the extension.

 

Also read the release note there is some known issue arround.

 

"Customers whose networks include addresses in the 172.17.0.0/16 network are advised to either disable the ClearPass Extension service or to contact TAC for assistance in re-allocating the Extensions to use a different network address space. For more information, see #34161."

 

Another thing thats up my mind but not sure if its relevant to extensions, did you activate de clearpass licenses and add a hpe passport account for download subciption in the CPPM?

 

Hope this helps you!

Marcel

 

 

 

 

 

Kind Regards Marcel Koedijk
HPE ASE Flexnetwork | ACMP | ACCP - Was this post usefull, Kudos are welcome.
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