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Occasional Contributor II

Cloud Activation Key is missing .. !

I have few iap 205 and I cant get the Cloud Activation Key on any of them ,
,there is not other ap connected to the network segment when I try to get the activation key , there is
successful ping from the ap  to the world and to device.arubanetworks.com .. , aruba iap ver  6.4.2.3-4.1.1.3_48994
upgrade to newer version didn’t help (6.4.2.6-4.1.1.10_51810) , also i have tried to erase and to start the iap in other network segment with deffrent network equipment .. still i cant get the Cloud Activation Key , Has anyone have a similar problem ? !
 
 
 
best regards
2+ | Shay
Guru Elite

Re: Cloud Activation Key is missing .. !

On the commandline you should type "show log system" to see if you see any messages with APAS.  Ultimately if you cannot figure it out, you probably need to contact TAC.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Occasional Contributor II

Re: Cloud Activation Key is missing .. !

Hi ,

 

thank you for your message here is the output from the IAP , it seems that the IAP have network connection to aruba servers but i get the following output : APAS provision failed, code: fail-prov-no-shipped

still no Cloud Activation Key .. :(

 

Name                :Aruba Operating System Software

Type                :215

Build Time          :2015-09-23 00:37:47 PDT

Version             :6.4.2.6-4.1.1.10_51810

Website             :http://www.arubanetworks.com

Legal               :Copyright (c) 2002-2015, Aruba Networks, Inc.

Cloud Activation Key:

 

End of the show log system :

 

Nov  8 19:26:57  nanny[2434]: <303073> <ERRS> |AP ac:a3:@192.168.1.22 nanny|  Process /aruba/bin/radiusd-term [pid 2738] died: got signal SIGTERM

Nov  8 19:26:57  nanny[2434]: <303079> <ERRS> |AP ac:a3:@192.168.1.22 nanny|  Restarted process /aruba/bin/radiusd-term, new pid 2919

Nov  8 19:27:45  cli[2510]: <341005> <ERRS> |AP ac:a3:@192.168.1.22 cli|  APAS provision failed, code: fail-prov-no-shipped

Nov  8 19:27:57  cli[2510]: <341004> <WARN> |AP ac:a3:@192.168.1.22 cli|  Activate failed, enabling factory SSID

 

Re: Cloud Activation Key is missing .. !

The key will only show up if it can reach activate.
It seems that it cannot, you should contact TAC.
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACCA
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Frequent Contributor I

Re: Cloud Activation Key is missing .. !

Hi, 

Try to set up country code first. Then the key shoud appear magicaly.

Regards,

Marek

Marek Krauze, CWNE# 174, ACMX #295, ACDX #356
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