08-07-2014 06:07 AM
I have two IAP134's and one IAP135 configured with the IAP135 as the preferred master. After configuring the system and creating an SSID for our employees to connect to everything seems to work just fine. After about a day nobody can connect to any access point except for the preferred master. The other IAP's act as if the WPA2-Personal paraphrase is wrong. If I mess around with the config such as changing the preferred master I can again get the system to work for a day or two if I am lucky. Any idea what could be going on?? Thanks! Dwayne
08-07-2014 06:11 AM
08-07-2014 07:32 AM
TAC Contact information can be found here: http://www.arubanetworks.com/support-services/support-program/contact-support/
I would call them rather than email to work the issue live. Grab the output of "AP tech support dump" fom each of your IAPs during the outage and be ready to send them to TAC. To get "AP tech suppor Dumpt" in the IAP WebUI go to More->Support-> then from the command drop-down box check "AP tech support dump". Save the output then repeat for the other two IAPs by selecting them in the Target drop-down box.
Tech support dump contains everything TAC will need to get started on the case (logs, configs,etc).
Are your IAPs getting their IP address via DHCP or statically assigned? Any possibility of Dup IP?
08-07-2014 08:23 AM
Thanks, logs are sent.
IAP's are getting there IP's via DHCP. I did have them static at one point with the same issue.
I do see a lot of errors in the logs i.e. checksum errors, mic failure, etc
Only the preferred master shows a config for "wpa-paraphrase" which seems odd to me. All the access points have the latest firmware.