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All-Decade MVP 2020

Heads Up - IAP is very unresponsive [ Wired Network]

Hi Folks,

In one of my client place, we are seeing very high latency while pinging IAP's from wired network.

Even we are not able to open GUI or CLI. but wireless network is working fine and IAP's are doing their work perfectly. So from normal users there are no complain, but for network admin this is a headache.

Any ideas ??


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All-Decade MVP 2020

Re: Heads Up - IAP is very unresponsive [ Wired Network]

I got the issue fixed but still finding the root cause.
The TAC engineer disabled L3 mobility because we are not using that, after that all AP's cpu utilization went to normal.We asked customer for syslog message but he was not agreed to give it so now we are collecting it from Airwave :)
I'm using 6.3.1.8-4.0.0.8 .

View solution in original post


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Guru Elite

Re: Heads Up - IAP is very unresponsive [ Wired Network]

Please open up a support case

*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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All-Decade MVP 2020

Re: Heads Up - IAP is very unresponsive [ Wired Network]

Sure, I will do that and I will post here when I will get the solution.
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Frequent Contributor II

Re: Heads Up - IAP is very unresponsive [ Wired Network]

Hi SumaN,

I had a very similar issue with a cluster of IAP-103. I opened a case with Aruba and we solve the issue with a firware upgrade to the latest code (when i had the problem, the IAP had the AOS  6.4.2.3 -4.1.1.2).

Also, in the AP Radio-Profile I had enabled the "spectrum-monitor"; we changed this to "access mode".

 

I hope this will helpful for you.

 

Massimo

 

 

[If you found my post helpful, please give kudos]

 

------------------------------------------------------------
Massimo Gallina
Telecommunications engineer - ACMP2013
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All-Decade MVP 2020

Re: Heads Up - IAP is very unresponsive [ Wired Network]

Yes this sounds like you´re on the early versions of 4.1.1.x. Consider upgrading.

 

Cheers,

Christoffer Jacobsson | Aranya AB
Aruba Partner Ambassador
Aruba: ACMX #537 ACCP ACDP | CWNP: CWNE #306
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All-Decade MVP 2020

Re: Heads Up - IAP is very unresponsive [ Wired Network]

I got the issue fixed but still finding the root cause.
The TAC engineer disabled L3 mobility because we are not using that, after that all AP's cpu utilization went to normal.We asked customer for syslog message but he was not agreed to give it so now we are collecting it from Airwave :)
I'm using 6.3.1.8-4.0.0.8 .

View solution in original post

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MVP Expert

Re: Heads Up - IAP is very unresponsive [ Wired Network]

how are you using 4.0.0.8? It is not out yet? Is that a beta build you were provided?
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All-Decade MVP 2020

Re: Heads Up - IAP is very unresponsive [ Wired Network]

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MVP Expert

Re: Heads Up - IAP is very unresponsive [ Wired Network]

I thought I read 4.1.1.8 not 4.0.0.8...lol...case of the Mondays (on a Wednesday)
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