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How to remove device without access to Aruba Central?

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  • 1.  How to remove device without access to Aruba Central?

    Posted Jul 01, 2017 12:23 PM

    So I got IAP-105 off eBay and wiped the existing config and upgraded the firmware but after approximately 5 minutes the device auto connects to Aruba Central and replaces the default config and locks me out of the management interface.

     

    How do I stop Aruba Central getting hold of the device so I can essentially set it up from scratch and use it?

     

     

    Many thanks.



  • 2.  RE: How to remove device without access to Aruba Central?

    MVP EXPERT
    Posted Jul 02, 2017 03:48 AM

    Speak to TAC, I've had this previously and they removed the IAP from the previous customers Central Account. Either that or block http/https outbound for the IAP but this isn't really a practical solution.



  • 3.  RE: How to remove device without access to Aruba Central?

    Posted Jul 04, 2017 05:50 AM

    Hi Adrian,

     

    The best path is to open a TAC case so that we can trace the account for the previous owner of this device.

     

    Once that is done, changes can be done in the background to ensure the device does not connect back to Central.

     

    By any chance, if device was sold by the previous owner himself, you can request him to unlicense it from their Central account in case you are in touch with them.