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Occasional Contributor II

How to solve the issue regarding the Reboot Cause: Power Cycle

Greetings All, 

 

Recently we have faced the issue related the controller rebooting automatic and when we looked in the log we found that :

 

Sun Dec 29 04:10:05 GMT 2019: Version(6.4.4.6) Build(54633): Reboot Cause: Power Cycle (Intent:cause:register ee:ee:0:1)

 

 

Sat Dec 28 21:09:17 GMT 2019: Version(6.4.4.6) Build(54633): Reboot Cause: Hardware Watchdog Reset (Intent:cause:register ee:ee:60:4)

 

could anyone faced the same issue and what is the solution??

 

MVP Expert
MVP Expert

Re: How to solve the issue regarding the Reboot Cause: Power Cycle

What model controller do you use?

 

Your firmware 6.4.4.6 is out dated. Update your controller to a newer version and see if this solved the issue. Unexpected reboots are mostly caused by an out date firmware version.

Kind Regards Marcel Koedijk
HPE ASE Flexnetwork | ACMP | ACCP | Ekahau ECSE Design - Was this post usefull, Kudos are welcome.
Occasional Contributor II

Re: How to solve the issue regarding the Reboot Cause: Power Cycle

Thanks, mKK for your replay.

 

we are using Controller 7210 with version 6.4.

what the last update we can install? as we have AP 135,205&220

 

 

MVP Expert
MVP Expert

Re: How to solve the issue regarding the Reboot Cause: Power Cycle

Your controller and AP models are fully support in ArubaOS 8.6.0.0.

For the AP-135 this will be the last supported release and go end-of-life augustus 2020.

 

To migrate to ArubaOS 8.x you need a action plan that is another discussion, the ArubaOS 8.x plaform have some new features and configuration needs.

 

You can directly upgrade from your current version to ArubaOS 6.5.4.6.

Always read the release notes first ;)

 

Kind Regards Marcel Koedijk
HPE ASE Flexnetwork | ACMP | ACCP | Ekahau ECSE Design - Was this post usefull, Kudos are welcome.
Occasional Contributor II

Re: How to solve the issue regarding the Reboot Cause: Power Cycle

Thank you for your advising 

 

We have upgraded the controller for V6.5 , but still, the same issue happening 

 

Reboot Cause: Soft Watchdog reset (Intent:cause:register de:86:70:2)

 

So what do you expect the problem to be?

 

MVP Expert
MVP Expert

Re: How to solve the issue regarding the Reboot Cause: Power Cycle

Hardware Watchdog Reset is very generic, and the causes can vary considerabily based on hardware, software and configuration.

Please open a TAC case for this issue.
Kind Regards Marcel Koedijk
HPE ASE Flexnetwork | ACMP | ACCP | Ekahau ECSE Design - Was this post usefull, Kudos are welcome.
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