Hello,
Sorry, I'm a bit of a rookie with Activate... and Aruba in general but I've got a strange issue going on. We have sent out about 20 IAP-205-H to users with the intention of them convertign to RAPs at thier houses. All have been fine, expect one user. Her's never converts. The status stays "shipped" instead of "provisioned" and her mode stays "IAP-VC" instead of "RAP.
She's using FIOS like most of our other users. She used to have a RAP105 until we upgraded about 2 weeks ago and it was fine. She says she used the same port on her FIOS router as the old RAP105 and has even tried other ports on her router. She says she's never done anything to her FIOS router that she's had for the last year (i.e. no config tweaks of any kind to the FIOS router).
Has anyone seen anything like this before?
*Editing to add a screen shot of what I'm seeing in Activate*