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IAP-225 Stuck in 10 minute reboot loop

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  • 1.  IAP-225 Stuck in 10 minute reboot loop

    Posted Dec 25, 2019 06:32 PM

    I am attempting to setup and configure an iap-225.

     

    The AP keeps rebooting, and is not stable because of the constant rebooting. The reboot cause is "Image Download Failed".

     

    I have factory reset the AP via CLI (by interupting boot process) and via the gui. Any suggestions would greatly be appreciated!

     

    IAP225# show version
    Aruba Operating System Software.
    ArubaOS (MODEL: 225), Version 6.4.4.8-4.2.4.16
    Website: http://www.arubanetworks.com
    Copyright (c) 2002-2019, Aruba Networks, an HP company.
    Compiled on 2019-12-17 at 07:06:49 PST (build 73658) by p4build
    FIPS Mode :disabled
    AP uptime is 11 minutes 9 seconds
    Reboot Time and Cause: AP rebooted Wed Dec 25 18:17:39 UTC 2019; Image Download Failed.
     
    84:d4:7e:c6:39:80# show upgrade
    Image Upgrade Progress
    ----------------------
    Mac                IP Address    AP Class   Status       Image Info                      Error Detail
    ---                ----------    --------   ------       ----------                      ------------
    IAP225  192.168.0.30  Centaurus  downloading  ac-ftp://10.251.2.101/e500.ari  Retrieve image fail


  • 2.  RE: IAP-225 Stuck in 10 minute reboot loop

    EMPLOYEE
    Posted Dec 25, 2019 08:42 PM

    What device is at 10.251.2.101 in your network?

     

     



  • 3.  RE: IAP-225 Stuck in 10 minute reboot loop

    Posted Dec 25, 2019 09:10 PM

    I'm currently running this at home on a /24

    192.168.0.x

     

    Even after defaulting the AP - it still reaches out to that IP address to download.



  • 4.  RE: IAP-225 Stuck in 10 minute reboot loop

    EMPLOYEE
    Posted Dec 25, 2019 09:25 PM

    Did you purchase that AP used?  It almost seems like it was used for Aruba Central in the past and it is tied to Aruba Central.  Try to type "show log system" to see if it connects to central.



  • 5.  RE: IAP-225 Stuck in 10 minute reboot loop

    Posted Dec 25, 2019 09:43 PM

    Yes. We utilize Campus style Aruba Aps at work, and I wanted to enjoy the same benefits at home.

     

    Requested commands below:

     

    IAP225# show log system
    Dec 25 21:30:36  syslog: <341005> <ERRS> |AP IAP225: |  terminal access is enabled but sshd is not running, starting
    Dec 25 21:30:36  syslog: <341005> <ERRS> |AP IAP225: |  telnetd is missing, restarting
    Dec 25 21:30:38  nanny[3594]: <303022> <WARN> |AP IAP225: |  Reboot Reason: AP rebooted Wed Dec 25 21:28:39 UTC 2019; Image Download Failed.
    Dec 25 21:30:55  cli[3662]: <341317> <WARN> |AP IAP225@192.168.0.30 cli|  Regulatory table file init at version 1.0_73578, build Dec 11,2019.
    Dec 25 21:31:07  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  Extended ssid enabled
    Dec 25 21:31:07  cli[3662]: <341207> <WARN> |AP IAP225@192.168.0.30 cli|  AP support up to 16 SSID.
    Dec 25 21:31:08  cli[3662]: <341172> <WARN> |AP IAP225@192.168.0.30 cli|  Find enet0 name eth0.
    Dec 25 21:31:08  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  cli_choose_eth_uplink:eth current uplink set to DHCP
    Dec 25 21:31:08  cli[3662]: <341169> <WARN> |AP IAP225@192.168.0.30 cli|  Add uplink Ethernet 0.
    Dec 25 21:31:08  cli[3662]: <341167> <WARN> |AP IAP225@192.168.0.30 cli|  Uplink eth0 type Ethernet, state INIT->LOAD.
    Dec 25 21:31:08  cli[3662]: <341169> <WARN> |AP IAP225@192.168.0.30 cli|  Add uplink Wifi-sta 6.
    Dec 25 21:31:08  cli[3662]: <341169> <WARN> |AP IAP225@192.168.0.30 cli|  Add uplink 3G/4G 7.
    Dec 25 21:31:08  cli[3662]: <341167> <WARN> |AP IAP225@192.168.0.30 cli|  Uplink  type Dummy, state INIT->LOAD.
    Dec 25 21:31:09  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  receive sapd hello for process recovery
    Dec 25 21:31:10  cli[3662]: <341174> <WARN> |AP IAP225@192.168.0.30 cli|  No current uplink, pick the highest one - Ethernet eth0.
    Dec 25 21:31:10  cli[3662]: <341263> <WARN> |AP IAP225@192.168.0.30 cli|  enable uplink eth0.
    Dec 25 21:31:10  cli[3662]: <341167> <WARN> |AP IAP225@192.168.0.30 cli|  Uplink eth0 type Ethernet, state LOAD->PROBE.
    Dec 25 21:31:10  cli[3662]: <341265> <WARN> |AP IAP225@192.168.0.30 cli|  enable ethernet uplink eth0.
    Dec 25 21:31:10  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  the ethernet uplink inuse in first time, get ip address.
    Dec 25 21:31:10  cli[3662]: <341167> <WARN> |AP IAP225@192.168.0.30 cli|  Uplink eth0 type Ethernet, state PROBE->UP.
    Dec 25 21:31:10  cli[3662]: <341185> <WARN> |AP IAP225@192.168.0.30 cli|  Retrieving ip address from br0, ip 192.168.0.30, mask 255.255.255.0.
    Dec 25 21:31:10  cli[3662]: <341274> <WARN> |AP IAP225@192.168.0.30 cli|  Update election ip from br0, election ip 192.168.0.30/255.255.255.0.
    Dec 25 21:31:10  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  build_my_ip_address: old ip and new ip same; skipping
    Dec 25 21:31:10  cli[3662]: <341006> <CRIT> |AP IAP225@192.168.0.30 cli|  Sending uplink_up msg to sapd
    Dec 25 21:31:10  cli[3662]: <341006> <CRIT> |AP IAP225@192.168.0.30 cli|  trap uplink info.
    Dec 25 21:31:10  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  last uplink is null, it's the first uplink, ignore this trap.
    Dec 25 21:31:10  cli[3662]: <341173> <WARN> |AP IAP225@192.168.0.30 cli|  Current uplink set to Ethernet, state UP.
    Dec 25 21:31:10  cli[3662]: <341135> <WARN> |AP IAP225@192.168.0.30 cli|  Master Changed - new 127.0.0.1 old 0.0.0.0 current swarm state 0.
    Dec 25 21:31:11  cli[3662]: <341135> <WARN> |AP IAP225@192.168.0.30 cli|  Master Changed - new 127.0.0.1 old 0.0.0.0 current swarm state 1.
    Dec 25 21:31:14  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  Swarm State Change from Found to Image-ok
    Dec 25 21:31:19  cli[3662]: <341194> <WARN> |AP IAP225@192.168.0.30 cli|  Loading configuration, func swarm_timer_handler, line 10317.
    Dec 25 21:31:19  cli[3662]: <341101> <WARN> |AP IAP225@192.168.0.30 cli|  Execute command-configure terminal.
    Dec 25 21:31:21  cli[3662]: <341205> <WARN> |AP IAP225@192.168.0.30 cli|  Applying enet config : port eth1.
    Dec 25 21:31:35  KERNEL(IAP225@192.168.0.30): [  137.745486] Watchdog petted by same CPU 0 for 10 seconds. jiffies[68133] History[101010101010101010101010101010101001010101010101000000000000].
    Dec 25 21:31:35  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  Swarm State Change from Image-ok to Complete
    Dec 25 21:31:37  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  Sending 2 AP INFO entries to AP IP 127.0.0.1
    Dec 25 21:32:35  cli[3662]: <341098> <WARN> |AP IAP225@192.168.0.30 cli|  recv_convert_ap: Convert AP url-, mode-0, master-10.251.2.101.
    Dec 25 21:32:35  cli[3662]: <341093> <ERRS> |AP IAP225@192.168.0.30 cli|  recv_image_upgrade_urls: 1375: required class 10 not found in payload.
    Dec 25 21:32:35  cli[3662]: <341093> <ERRS> |AP IAP225@192.168.0.30 cli|  recv_image_upgrade_urls: 1375: required class 15 not found in payload.
    Dec 25 21:32:35  cli[3662]: <341093> <ERRS> |AP IAP225@192.168.0.30 cli|  recv_image_upgrade_urls: 1375: required class 26 not found in payload.
    Dec 25 21:32:35  cli[3662]: <341093> <ERRS> |AP IAP225@192.168.0.30 cli|  recv_image_upgrade_urls: 1375: required class 23 not found in payload.
    Dec 25 21:32:35  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  Amp_image_check
    Dec 25 21:32:35  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  ac-ftp://10.251.2.101/e500.ari
    Dec 25 21:32:35  cli[3662]: <341093> <ERRS> |AP IAP225@192.168.0.30 cli|  recv_image_upgrade_urls: 1375: required class 30 not found in payload.
    Dec 25 21:32:35  cli[3662]: <341093> <ERRS> |AP IAP225@192.168.0.30 cli|  recv_image_upgrade_urls: 1375: required class 40 not found in payload.
    Dec 25 21:32:35  cli[3662]: <341012> <WARN> |AP IAP225@192.168.0.30 cli|  AP downloading flash image ac-ftp://10.251.2.101/e500.ari.
    Dec 25 21:32:35  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  Including ap info header when downloading image via wget
    Dec 25 21:32:35  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  upgrade: IAP225 send upgrade status (Downloading image) to management server, description: Download image from url ac-ftp://10.251.2.101/e500.ari, with proxy option Disable, with apinfo True..
    Dec 25 21:33:02  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  upgrade: vc send upgrade status (cluster upgrade report) to management server, description: Downloading: success 0, in process 1..
    Dec 25 21:33:33  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  upgrade: vc send upgrade status (cluster upgrade report) to management server, description: Downloading: success 0, in process 1..
    Dec 25 21:33:39  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  upgrade: IAP225 send upgrade status (download image fail) to management server, description: Master download image with error.
    Dec 25 21:33:39  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  AP not allowed, turn off master election
    Dec 25 21:34:03  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  upgrade: vc send upgrade status (cluster upgrade report) to management server, description: Downloading: success 0, in process 1..
    Dec 25 21:35:03  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  upgrade: vc send upgrade status (cluster upgrade report) to management server, description: Downloading: success 0, in process 1..
    Dec 25 21:36:04  cli[3662]: <341004> <WARN> |AP IAP225@192.168.0.30 cli|  upgrade: vc send upgrade status (cluster upgrade report) to management server, description: Downloading: success 0, in process 1..
    luster upgrade report) to management server, description: Downloading: success 0, in process 1..
    IAP225#


  • 6.  RE: IAP-225 Stuck in 10 minute reboot loop

    EMPLOYEE
    Posted Dec 25, 2019 10:26 PM

    What is the output of "show ap debug cloud-server" and "show activate status"



  • 7.  RE: IAP-225 Stuck in 10 minute reboot loop

    Posted Jan 11, 2020 07:25 PM

    My apologies for the delay.

     

    84:d4:7e:c6:39:80# show ap debug cloud-server
    IAP mgmt mode              :controller-mgmt
    cloud config recved        :FALSE
    autojoin mode              :disable
    Device Cert status         :SUCCESS
    84:d4:7e:c6:39:80#
     
     
    IAP MAC Address          :84:d4:7e:c6:39:80
    IAP Serial Number        :CT0793718
    Cloud Activation Key     :SIA9C1MJ
    Activate Server          :device.arubanetworks.com
    Activate Status          :success
    Organization             :
    Airwave Server           :
    Airwave Shared Key       :d7243ad1ced65e1840e5bf9d570c44d0
    Last provision time      :2020-01-11 19:09:58
    84:d4:7e:c6:39:80#