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IAP & AppleTV Remote APP Issues

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  • 1.  IAP & AppleTV Remote APP Issues

    Posted Jun 27, 2017 11:05 AM

    Good Morning,

     

    My first post & I'm also new so please be nice to me :-)

     

    I'm at a complete lost when it comes to why my AppleTV remote app doesn't seem to work but AirPlay works without issue everytime. I open the remote app and it tells me it can't find the AppleTV. I've comfirmed network settings and both devices are on the same subnet. Now I've done as much research as I can but I've come up empty handed and could use a fresh pair of eyes. I'm pretty sure this is something silly stupid or at least I hope that is the case but we shall see. I figured resolving this would also resolve why my Control4 Express programing app doesn't automatically detect my C4 controller that is also on the same subnet. Just like the AppleTV my phone detects the C4 AirPlay device and I can stream to it without issue. Here are some screenshots.

    IAP Security Roles SettingsIAP AirGroup SettingsIAP Broadcast-Multicast Settings

     

    Any additional information needed please ask. I'm lost and could use some help. If it helps knowing I am using two IAP-115s and running firmware 6.5.0.3-4.3.0.3_58594

     

    Thank you



  • 2.  RE: IAP & AppleTV Remote APP Issues
    Best Answer

    Posted Jul 04, 2017 06:07 AM

    Hi Johnathan,

     

    If all the devices are in the same vlan , you do not have to enable Airgroup unless you are changing broadcast filtering setting to ARP/ALL.

     

    As per the screenshot, broadcast filtering is set to off.

     

    Please disable Airgroup (all the 3 knobs under Airgroup) & verify if this works.



  • 3.  RE: IAP & AppleTV Remote APP Issues

    Posted Jul 04, 2017 11:26 AM

     

     



  • 4.  RE: IAP & AppleTV Remote APP Issues

    Posted Jul 04, 2017 09:55 PM

    Hi Johnathan,

     

    The steps I mentioned earlier helps in concluding that enabling Airgroup was causing the issues on your setup.

     

    This is due to the fact that by default it only recognizes & works with handful of Bonjour services like Airplay, Airprint, Googlecast etc.

     

    In case you want to use/discover the devices across vlans/subnets, we need to make use of Airgroup.

     

    Please try the following :

     

    1. Enable Airgroup.

    2. Log in to CLI of IAP & run the following commands while you are trying to use the remoteapp

     

    show airgroup blocked-service-id

     

    Ideally we should see the service id's used by the remoteapp which is being blocked.

     

    3. Copy the service ID & create on new service option under Airgroup.

     

    You can add the service id's under that service & enable it.

     

    Then try to check if the discovery is working fine.



  • 5.  RE: IAP & AppleTV Remote APP Issues

    Posted Oct 10, 2018 10:16 PM

    Did anyone discover the service ID that needs to be enabled?



  • 6.  RE: IAP & AppleTV Remote APP Issues

    Posted May 19, 2020 11:41 AM

    Hi, sorry for the old thread and thank you for the advices!

     

    Just thought this might help somebody. 

     

    Here's what helped me for IAP-207 and Apple TV 4:

     

    Service ID: _mediaremotetv._tcp

     

    Found through show airgroup blocked-queries.