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Frequent Contributor I

IAP manage by airwave, suddenly user get ipv6 and cannot get internet access

dear All,

 

suddenly my customer said all of their user cannot get internet access, even already connected to SSID from IAP manage by airwave,

 

anyone have some idea how this happen ? previously all user normal get dhcp from default virtual network assigned,

 

and we check all user get dhcp ip v6,

 

please help

 

attached screenshot of error

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Moderator

Re: IAP manage by airwave, suddenly user get ipv6 and cannot get internet access

Please open a support case so that this can get escalated if necessary.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
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MVP

Re: IAP manage by airwave, suddenly user get ipv6 and cannot get internet access

remember Airwave does not provide DHCP services.

check your DHCP server to see what has happened.


If a reply adequately addresses your issue, please click on the "Accept as Solution"
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MVP

Re: IAP manage by airwave, suddenly user get ipv6 and cannot get internet access

The IPv6 address you display in the screenshot is a "link-local" address.

It's similar to 169.254.0.0 addresses in IPv4

Devices aren't "getting" these addresses, they're giving up on DHCP and making up their own address.

You should confirm that DHCP is allowed to pass your user-roles and that the DHCP server which is responsible for that SSID/VLAN is working correctly.

 

--Matthew

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