I have an IAP-315 that connects and shows up in the Virtual Controller (which doesn't show any alerts or errors on it, nor does Airwave give any sign it's not working), but does not broadcast. If you run show running-config, whether through the Support page on the Virtual Controller or through the IAP's CLI, it only has what looks to be the default config.
The only way you can tell something is wrong is to see that the lights on the IAP are flashing an error code or to run a show running-config on each IAP.
When I connect to the IAP, it gives me: "Warning: CLI module is running in a degraded state. Configuration, write memory, and support command are disabled; please debug with caution." I also need to use the default admin/admin to log into the IAP, instead of the admin password I've set for the other ones.
Rebooting the IAP does not help.
I've attached the show tech-support log and a screenshot of how it shows up in the VC.
I had another IAP at this building do the same thing. I worked on the phone with support, and they had me push the reset button on the IAP. When it rebooted, it managed to delete the configs on all the access points connected to that VC - even in Airwave. Support managed to help me get things reconfigured and then called it a day - I haven't been able to get a reason how or why that could happen, nor was I ever able to get an RMA for that IAP (which I don't trust, so it's now a paperweight). So I'm very hesitant to do another factory reset.
I also have an IAP-314 on a different VC that's doing the exact same thing, so this has not been an isolated problem for us.
Thank you
The access point on the Virtual Controller